Front Desk Supervisor

Schedule: Monday-Sunday 7am - 3pm 

Duties and Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In addition to regular front desk duties, the front desk supervisor:

• Acquires and maintains current knowledge client’s community documents, policies, and procedures.
• Ensures life safety systems are operational and functioning and/or takes corrective action to ensure the safety of the building, it’s residents, their guest and all staff.
• Ensures resident guest and intrusion deterrent policies are effectively followed.
• Provides leadership and direction to effectively manage relationships with the other business groups of the building to ensure the highest level of resident service and achievement of company and property goals and objectives.
• Schedules staff to cover the needs of the building trying to avoid unnecessary overtime.
• Approves all departmental schedules.
• Manages resident’s relationships to endure resident’s retention and a high level of customer service including timely and complete resolution of resident concerns.
• Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to ensure that the service is being delivered.
• Responds to phone calls and correspondence in a timely, professional manner.
• Encourages staff to behave in a professional manner and comply with company’s safety standards.
• Ensure that all documents are updated and uploaded into the management support systems accurately and update accordingly.
• Ensure violations and work orders are processed regularly as required.
• Preform regular rounds of the property to ensure the established safety procedures and rules are being followed by staff, residents, their guest and vendors (contractors).
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Reception and delivery of packages to units.

Work Environment

The position will be mostly indoor and will require standing and sitting throughout the day.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Position Type

This is a full-time position. Days and hours will be determined at the property level to suit the business needs of the community.  This schedule may change to accommodate the business needs of the property.

Required Education and Experience

• High School Diploma
• Preferred; AA or BA degree
• Must possess strong supervisory background. 
• Must be proficient and working knowledge of Microsoft Office Applications.
• Minimum of one (1) year related experience and/or training.
• Bi-lingual; Spanish and English may be required at some properties.

Position Supervision

Employee reports directly to the Property Manager.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

KW Property Management & Consulting is a drug-free workplace.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Front Desk Duties and Essential Functions

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All “check-in” policies and procedures must be followed without any exceptions.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
• Maintain the “key” control system and assure that all keys are locked and accounted for at all times. 

• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.

• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.

KW Property Management & Consulting is a drug-free workplace.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.