What are the responsibilities and job description for the Gatehouse Attendant position at KW Property Management?
Schedule: Wednesdays - Sundays, 3pm - 11pm
Provide a professional and competent image in order to provide Residents with friendly and outgoing customer service. The primary function of the Gatehouse attendant is to enforce and monitor access control procedures within the community, while providing best-in class costumer service. Gatehouse attendants will screen visitors, contractors, vendors, employees, real estate agents, service providers, or anyone seeking admittance, to determine if access to the property has been authorized.
Duties and Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Gatehouse attendant must stand and greet everyone that approaches the visitor lane seeking access to the property, in a friendly and professional manner. It is important that all attendants greet all residents returning home via the resident lane.
- Gatehouse attendant is to provide informational assistance as required. Knowledge of locations throughout the property in order to properly direct traffic within the community.
- Gatehouse attendants will record via the access control system all traffic entering the property both vehicular and pedestrian.
- Gatehouse attendants will observe, record, and communicate actions, activities, incidents and/or any information that may be of the interest of the Management Office, Security or the Front Desk personnel
- Gatehouse attendant will complete all appropriate paperwork ensuring reports are legible and in order.
- Gate House attendant will keep the gatehouse clean at all times.
- Gatehouse attendant will ensure that only Authorized Personnel is allowed access into the community.
- Gatehouse attendant will always use proper telephone etiquette when speaking or answering the telephone. Greet ALL callers with “Good Morning, Good Afternoon, or Good Evening. Thank you for calling Property name, gate house. This is (your name), how may I assist you.”
- Gatehouse attendants will report all building deficiencies to Chief Engineer, Management Office, and the Front Desk personnel such as: Any water leaks regardless of the size and severity, fire alarm violations, audible or silent, malfunctioning of equipment. An Incident report or work order to note any deficiencies observed. Incident report should be submitted to the Management office immediately
Work Environment
This position is often located away from the management office and may be located in a small structure. The working environment maybe indoors or outdoors.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.
Position Type/Expected Hours of Work
This is a full-time non-exempt position. Days and hours of work will be determine by the property. This schedule may change to accommodate the business needs of the property.
Required Education and Experience
- A positive attitude and willingness to work with a diverse population.
- High school diploma or GED.
- Prior experience as a Gatehouse employee
- Strong verbal and written communication skills.
- Detail-oriented and dependable.
Position Supervision
Employee reports directly to the Property Manager.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
