What are the responsibilities and job description for the Hospitality Manager position at KW Property Management?
The Hospitality Manager and Hospitality will receive in-depth training to develop expertise in leading, mentoring, and empowering staff members. This role will focus on fostering a positive work environment while ensuring the consistent application of KWPMC Hospitality fundamentals across all properties
Duties and Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Oversee hospitality services, ensuring efficient delivery and quality standards while coordinating with the property manager for seamless service.
- Supervise hospitality staff, conduct performance evaluations, and foster a positive work environment.
- Address resident complaints, ensure high satisfaction, and implement strategies to enhance the resident experience.
- Ensure adherence to health, safety, and regulatory requirements.
- Support event planning, collaborate with vendors, and manage event budgets and logistics.
- Oversee the maintenance and cleanliness of hospitality areas, coordinating with management to address facility issues.
- Develop long-term strategies, identify opportunities for improvement, and align unit goals with community objectives.
- Maintain accurate records, prepare reports for senior management, and ensure documentation is current and accessible.
- Promote services to residents, engage with the community, and create marketing materials to attract new residents.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
The work environment will be a combination of professional office environment and property locations, including hospitality operations. The hospitality operations will include indoor and outdoor locations, and involve loud and busy environments, with temperature fluctuations. There are many routine hazards related to varying ground and floor coverings. There are also operational hazards in recreation and operating areas, specifically in gyms, racquets centers, food & beverage service areas and kitchens. The role routinely uses standard office equipment such as computers, phones and copiers.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching. The position may require occasional lifting of products weighing up to 20 pounds.
Position Type/Expected Hours of Work
This position is exempt (salaried) and full-time. Days and hours of work will be determined based on the business needs of the property. Weekend coverage may be required.
Travel
There will be travel to KWPMC properties throughout Florida and local meetings.
Required Education and Experience
- A bachelor's degree in hospitality management, business administration, or a related field.
- Experience in hospitality industry, such as hotels and resorts
- Proven food and beverage management experience
- Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
- Ability to spot and resolve problems efficiently.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
