Olde Florida Guest Services

Schedule: 10:00am - 6:00pm, Sunday - Thursday or 10am - 6pm, Tuesday - Saturday

Anticipate need of guests and execute all requests in a timely fashion. Be instrumental in creating a luxury environment and executing five-star service exceeding expectations in customer service.

Duties and Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet all guests as they enter the community, conveying a positive attitude, passion, and pride in your work.
• Interact with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner.
• Conduct all concierge services for the association as an ambassador of Olde Florida with integrity and in a professional manner.
• Establish relationships with local merchants and service providers.
• Communicate residents and guests concerns to management promptly. Perform all services using KWPM standard operating procedures.
• Maintain a clean and organized working environment- Guest Services provides the first impression of all guests and residents.
• Make reservations for dining as well as events ensuring that all necessary information is recorded properly.
• Call and confirm reservations for special events, dining, youth activities, spa, fitness, and any other needed follow up for any events.
• Arrange for special requests for residents upon their request to include tickets to member events, golf outings, tours, calendar and movie information, new member/guest orientation, and any other services that would accommodate the resident's needs.
• Manage the lost and found items by maintaining a log to track the items received.
• Assist with newsletter and other mailings (stuffing, labeling) and posting of memos is mailroom.
• Prepare weekly activity reports as required and submit to management.
• Review calendar of events, daily updates, function sheets, and hours of operation daily in order to answer questions intelligently and to help direct members.
• Performs other duties as required by management.

Work Environment
The position will be primarily working in the amenities area of a residential community, while working indoors and outdoors.  Exposed to typical climate found in the area.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Position Type/Expected Hours of Work
Days and hours of work will be determined by the property.  This schedule may change to accommodate the business needs of the property.

Travel
Travel is not required for this position

Required Education and Experience

• High School Diploma
• Previous experience in a similar role.
• Must have excellent communication skills and be able to communicate clear, detailed information related to the community.
• Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents.
• Must enjoy working in a fast paced environment with a diverse group of people.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.