What are the responsibilities and job description for the Car Wash Site Manager position at Kwik Kar Wash Express?
Come join a family owned and operated carwash company located on NAS JRB. Please note you must be able to pass a full background check in order to secure a military base pass ID (we provide) in order to get to this job location. We also have many opportunities for quick advancement within the company if you have a strong work ethic!
COMPENSATION
- Base salary of $35,000-$45,000 (experience dependent), Commission pay opportunity, AND tips
- Health insurance
- Other benefits to include: vision, dental, life and disability insurance
- Vacation Time
PURPOSE
The primary purpose of the Site Manager is to develop and maintain a team of people who deliver car wash services to the customer effectively according to company systems (quality), efficiently according to company standards (speed and safety), and cost-effectively by maintaining budgeted costs (profitability). In addition, the Site Manager is responsible for the appearance and preventative maintenance of the site.
KEY RESULTS
- Increasing Customer Satisfaction and delivering the best guest experience possible for our military personnel.
- Decreasing the number of errors made while cleaning the vehicle (quality and safety).
- Increasing the customers' positive feelings by maintaining the facility and employee appearances (cleanliness).
- Increasing Top and Bottom Line Revenue.
- Increasing car counts (total revenue).
- Increasing Unlimited Club enrollment velocity and retention.
- Holding labor percentages to standard (human resource management).
- Maintaining budgeted operational costs.
- Increasing the number of tasks performed per person.
- Decreasing problems with equipment, damages, and complaints.
- Increasing knowledge of mechanical operations and maintenance.
KEY ACTIVITIES
- Increasing Customer Satisfaction
- Train and correct techniques for loading vehicles.
- Monitoring entrance-end customer service attendants for speed, safety, and adherence to procedures.
- Coach a team for steady job improvement.
- Working at/near pay stations
- Train/correct techniques for Unlimited Club Membership sign-ups.
Daily Operations:
- Perform opening procedures, closing procedures, and manager’s checklist correctly and on time.
- Maintain the functionality and appearance of all tunnel equipment, pump-room equipment, point-of-sale software and hardware, outdoor equipment, landscape, and general property needs.
- Address all minor repairs with the intention of them being completed before the next day’s opening.
- Address all major repairs with the intention of them being completed promptly and not to reflect on wash performance.
- Ensure that tunnel operations procedures are followed consistently, correctly, and according to standards.
- Coach employees for improvement in the above areas.
Customer Interactions:
- Handle customer complaints effectively, including damage claims, and resolve to company standards.
- Handle routine customer inquiries.
- Train employees to effectively interact with customers.
Job Type: Full-time
Pay: $35,000.00 - $45,000.00 per year
Benefits:
- Dental insurance
- Disability insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $35,000 - $45,000
