What are the responsibilities and job description for the Deskside Support Technician position at KWS Pvt. Ltd?
Job Title- Senior level Deskside support technician
Job Location- New York, NY 10153
Mode Of Hire-Contract
Mode of Work- Onsite
Tech Skill:
- Azure AD Hybrid Env Admin:
- Access Management,
- Build and register devices to AD
- Trouble shooting a. &b. Activities.
- M365 support
- Basic troubleshooting of office products (Outlook, word, excel, Power point)
- OneDrive,
- SharePoint
- MS Teams
- MDM Intune:
- Managing devices in Intune
i. Laptops
ii. Smart Phones
- Intune (Windows) Autopilot
- Building / rebuilding laptops using autopilot policies
- Understanding of step by step process
- Video Conferencing room support – Logitech, MS teams
- Logitech rally Kit, Bar support.
- Microsoft Teams rooms support (MTR)
- Desktop/Laptop Setup
- Building / rebuilding laptops
- Desk setup (Power /Network)
- Hands & Feet- Server/Data Rooms
- Patch Panel Network cabling
- Physical server support
- Service Now user experience
- Basic knowledge of the tool – Incident, Problem, Change , service request & Asset mgmt. module
Functional Skills:
- ITIL process understanding.
- Financial domain support
- IT Asset and inventory Management
- VIP user support
- Situation and priority management
- Minimum Relevant experience – 3 years
Soft Skills:
- Effective communication and interpersonal skills
- Ability to work under pressure situations
- Problem solving skills:
Desirable:
- COTS Apps support skills
- Certifications: ITIL foundation, MCSE, Azure foundations
- Apple/MAC devices management
- SOP based procurement
- Trade floor support
Job Type: Contract
Pay: $34.00 - $40.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Experience:
- Deskside support technician: 8 years (Required)
- Intune: 4 years (Required)
- Autopilot: 3 years (Required)
Location:
- New York, NY 10153 (Required)
Ability to Commute:
- New York, NY 10153 (Required)
Work Location: In person
Salary : $34 - $40
