What are the responsibilities and job description for the NOC Engineer position at Kymeta?
NOC Engineer
About Kymeta
Kymeta revolutionizes satellite communications through Intelligent Communications Platforms (ICPs). Founded in 2012 and headquartered in Redmond, Washington, Kymeta leverages cutting-edge metamaterial-based science to engineer, manufacture and deliver resilient connectivity and enhanced situational awareness for critical, mobile applications. Backed by U.S. and international patents our electronically steered flat panel antennas enable seamless communications on-the-move. With software-defined solutions, hybrid multi-network capabilities, and edge processing, we integrate satellite and cellular networks, ensuring continuous connectivity in challenging environments. Kymeta solutions serve government, military, maritime, transport, and public safety clients worldwide, providing uninterrupted connectivity and spatial intelligence anywhere, anytime. With over 150 patents, Kymeta is shaping the future of global communications, dedicated to delivering reliable, efficient, and intelligent connectivity solutions for an increasingly mobile and connected world. For more information, visit kymetacorp.com
What We Need
Kymeta is looking for a Support Engineer for a new opportunity in our Network Operations Center. As a Network Operations Center (NOC) Support Engineer, you will be responsible for monitoring and maintaining Kymeta Broadband satellite and cellular global network, and providing customer care service, including Tier 1 and Tier 2 technical hardware and network support.
KEY DUTIES AND RESPONSIBILITIES
- Provide Tier 1-3 support for all Kymeta products and services
- Manage trouble ticket queues, including escalations to internal departments or external providers, ensuring timely follow up and resolution
- Document all work performed in ticketing system
- Be knowledgeable and capable of restoring communications during primary path outages
- Coordinate and record new service activation including but not limited to operational parameters, testing, documentation and implementation
- Assist with earth station equipment and configurations
- Create, improve and peer review Knowledge Base articles, diagrams, processes, and training materials to document networks and products
- Create RCA (Root Cause Analysis) documentation
- Manage SLAs and provide reporting to NOC leadership around published SLAs
- Configure and maintain monitoring tools
- Assist management in continuous process improvement by suggesting ways to improve processes
- Provide support during standard and non-standard workdays or hours to support 24/7-365 coverage. May be required to cover shifts in the early morning and late night
- Ability to provide coverage in a 24/7 On-Call rotation
- Must be able to work Tuesday-Saturday 8am-4:30pm EST
SKILLS AND EXPERIENCE
- Strong trouble-shooting and organizational skills and ability to work on multiple projects simultaneously
- Ability to remotely support devices including, but not limited to, satellite modems, routers, switches, access points, laptops, PC’s and servers with various operating systems (Windows, Linux, etc.)
- Prior experience in Satellite (using iDirect or Newtec technologies) or Cellular industry is a preferred
- This role requires the ability to obtain and maintain a U.S. Secret Clearance.
- Strong attention to detail
- Ability and willingness to learn new technologies quickly
- Personal responsibility and reliability
- Ability to work independently with little supervision
- Adaptable to a fast-growing work environment
EDUCATION
- Bachelor's degree, Technical School or 5 years NOC job experience or equivalent
COMPENSATION
Kymeta is committed to fair and equitable compensation practices. In the spirit of pay transparency, we have determined the salary range for this position to be $60,000 - $95,000. This is the full base salary range for the role. Hiring at the maximum of the range would be atypical, in order to allow for future and continued salary growth. Compensation packages are based on a variety of factors unique to each candidate, including but not limited to: skill set, years and depth of experience, certifications, and geography. The total compensation package for this position includes an annual target bonus of 10%, stock options, and benefits listed below. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer.
BENEFITS
We offer a competitive benefits package which includes:
Medical Plans: A choice between two competitive options
- Flexible Spending & Health Savings Accounts
Vision & Dental
Life/AD&D
Employee Assistance Program
401k
Paid Time Off
- Exempt employees: Flexible PTO and 12 paid holidays per year
- Nonexempt employees: 15 vacation days, 7 sick days and 12 paid holidays per year
Kymeta is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Salary : $6 - $9
