Amazon Connect Developer

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

About Us:

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. We are looking for an enthusiastic and detail-oriented Amazon Connect Engineer to join our team and help us build, optimize, and maintain cloud-based contact center solutions.

Job Summary:

This role is for you if you are passionate about modernizing the infrastructure and creating an exceptional employee experience – making their modern work life easier, simpler, more unified, and more secure. We are looking for people with strong consulting experience and technical acumen for all things Modern Workplace and End User Experience is our North Star in all that we do!

You will join our Kyndryl Consult organization and help deliver Cloud first, Remote first, Digital first solutions at scale and enhance resilience and security for our customers while optimizing costs. As an Amazon Connect Engineer, you will play a key role in designing, configuring, and deploying contact center solutions using Amazon Connect and related AWS services. You will collaborate with cross-functional teams to enhance customer experiences, automate workflows, and integrate third-party applications.

Develop and implement call flows, routing strategies, and IVR configurations.

Integrate Amazon Connect with AWS services such as Lambda, DynamoDB, S3, Polly, CloudWatch, and Lex.

Work with business stakeholders to understand requirements and deliver technical solutions.

• Develop and implement call flows, routing strategies, and IVR configurations.

• Integrate Amazon Connect with AWS services such as Lambda, DynamoDB, S3, Polly, CloudWatch, and Lex.

• Troubleshoot and resolve issues related to Amazon Connect, telephony, and system integrations.

• Assist in scripting and automation to improve system efficiency.

• Work with business stakeholders to understand requirements and deliver technical solutions.

• Stay updated with AWS best practices and new features for Amazon Connect.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Preferred Qualifications:

• AWS Certification (e.g., AWS Certified Cloud Practitioner, AWS Certified Developer, Amazon Connect Communication Specialist, Amazon Connect Developer).

• 4 years of hands-on experience with the Amazon Connect ecosystem including experience with but not limited to AWS Services such as Contact Lens, Amazon Forecasting, Capacity Planning, Scheduling, Outbound Campaigns, Athena, Glue, Comprehend, Transcribe, Kinesis.

• Experience with AI/ML chatbots using Amazon Lex or QnA Bot.

• Knowledge of Amazon Q and building GenAI-based use cases using LLMs such as Bedrock

• Knowledge of telephony concepts (SIP, WebRTC, VoIP).

• Experience working in Agile development environments.

Required Qualifications:

• 1-2 years of hands-on experience with Amazon Connect.

• Familiarity with AWS services such as Lambda, DynamoDB, S3, CloudWatch, CloudFormation, QuickSight, and IAM.

• Experience with omnichannel call flow design (routing profiles, queues, callbacks, emergency messages, hours of operations), IVR configurations, and contact center operations including voice, chat, email, SMS integrations

• Basic programming or scripting experience (Python, JavaScript, or Node.js preferred).

• Experience with CI/CD development methodology to enhance deployment efficiency.

• Understanding of REST APIs and integrations with third-party applications such as CRMs, ITSMs, Salesforce, etc.

• Strong problem-solving skills and attention to detail.

• Experience in debugging, troubleshooting, and optimizing Connect environments using native toolsets or 3rd party analytics.

• Excellent communication and collaboration skills.

• Creating detailed documentation for Connect configurations including call flows, architectures, integrations,

• Ensure all systems, workflows, architectures, and data are secure by design with a focus industry regulations and compliance.

Required Education

• High School Diploma/GED

Preferred Education

• Bachelor's Degree

The compensation range for the position in the U.S. is $85,920 to $163,320 based on a full-time schedule.

Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

California:$94,440 to $195,840

Colorado: $85,920 to $163,320

New York City: $103,080 to $195,840

Washington: $94,440 to $179,400

Washington DC:$94,440 to $179,400

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
Applications will be accepted on a rolling basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Know Your Rights: Workplace Discrimination is Illegal

Pay Transparency Nondiscrimination Provision

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.