Delivery Project Executive

478873BR

We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Our people are at the center, discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. In October 2020, IBM announced it's intention to separate the IT Infrastructure Services unit of its Global Technology Services division into a new, separate public company, creating two industry-leading companies - IBM and Kyndryl. The spin-off is expected to be completed by the end of 2021. To find out more about Kyndryl, including information relating to privacy, please visit Kyndryl.com.

Please be aware Kyndryl will continue to use some IBM systems for a certain period after spin-off. This means when you sign up to either the IBM or Kyndryl candidate portal, you will have the benefit of being able to see and apply for IBM and Kyndryl jobs and to access information about IBM and Kyndryl jobs you have applied to, for a limited period from either candidate portal. If you have already signed up as a candidate on IBM’s portal, please continue to use this account to access IBM and Kyndryl jobs.

This role ensures client needs are satisfied by constructing partnerships between the CPE/ Project Office, clients, vendors, and subcontractor organizations, and managing the implementation of these partnerships to ensure positive client satisfaction. He/she builds account satisfaction through formulation, development, implementation, and delivery of technical and business solutions as specified in the contract or Statement of Work (SOW). The DPE works with the CPE and delivery organization as a primary point of contact for client needs, requirements and expectations with regard to assigned IBM delivery team operations. He/she provides account leadership to the service delivery team to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables. The DPE manages cost, schedule, and service deliverables as they relate to the delivery organization. He/she supports the CPE in identifying growth opportunities and contract profitability, owns service delivery quality and is responsible for tracking and reporting service level attainment/objectives (SLAs/SLOs).

2.2.1 DPE Core Skills
The role of the DPE is critical to the success of IBM and is the cornerstone to Service Delivery Excellence. As clients demand more from their partners, the business must evolve to stay ahead of change that affects success. IBM must constantly revalidate roles to ensure delivery to commitments, growth of the business and an increased financial position. The DPE role focuses on 12 core skills that are the fundamentals to executing service delivery. The core skill definitions are listed in Appendix B.
DPE Core Skills;

1. Apply Planning Techniques to Client Strategy
2. Apply Business Control Requirements
3. Apply Financial Management and Forecasting Techniques
4. Apply All Elements of Cost Accounting
5. Manage Client Expectations/Satisfaction
6. Manage Client Relationship & Coverage Plan
7. Manage Account Performance
8. Manage Contract Transition and Change
9. Implement Quality Process Metrics
10. Perform Team Building in Cross Functional Teams
11. Manage Global Delivery
12. Develop Offerings/Solution Strategy from Opportunity Assessment

In addition to refining the DPE skills, the skills have been mapped to the Managing the Client Management Profession. It is recommended that DPEs pursue the Expert or Thought Leader levels in the certification program, resulting in the Certified DPE badge or the Senior Certified DPE badge.

ITIL Foundation Certification, Experience with IT infrastructure processes, technologies, Client Relationship management, Financial management, Healthcare IT knowledge, Cloud Computing

Cloud Certifications with Azure or AWS,

Bachelor's Degree

Master's Degree

United States

CALIFORNIA

San Francisco

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Kyndryl offers a wide range of resources for eligible employees to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to: ·12 weeks of paid parental bonding leave. ·Well-being programs to support mental and physical health. ·Financial programs that empower you to plan, save, and manage your money. ·Discounts on retail products, services, and experiences. This position is eligible for participation in a Kyndryl sales incentive plan. Actual incentive opportunity will be based on performance and the eligible Target Incentive, as addressed in the applicable plan, all of which is subject to change. We consider qualified applicants with criminal histories, consistent with applicable law.

Project Executive

Delivery Project Executive Incentive

Full-Time

Regular

Professional

Some travel may be required based on business demand

(Y078) Kyndryl, Inc.

Yes