Customer Service Representative

Overview

When you join Kyocera Document Solutions Rumbles, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change. The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change does not come around every day.

As a Customer Service Representative your customers are both the Rumbles customers as well as your fellow co-workers.  It is important to maintain excellent customer service representation to both groups.

Responsibilities

• • Handles incoming calls from customers and sales representatives.
  • Handle incoming supply orders from customers and prepare drop ship orders as needed.
  • Verify customer billing/shipping information. Verifies model, serial, and equipment ID number.
  • If the customer is under a contract, verify that they are using the proper amount of toner with their monthly usage.
  • Place toner orders with other dealers for customers outside of our service area.
  • Sends all credit holds to the Collections Department for review prior to releasing toner.
  • Process supply credits for returns, defects, corrections, etc.
  • Run various reports on a weekly/monthly basis, i.e., Backorder report, unprocessed order report.
  • Monitors toner levels in machines connected to KFS, VCare and FMAudit.
  • Assist in meter readings as needed.

Qualifications

• • High School Diploma or General Education Degree (GED).
  • One-year prior industry related experience.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to apply common sense understanding to carry out detailed written or oral instructions.
  • Ability to deal with problems involving a few concrete variables in standardized situations.
  • Basic Computer skills, including knowledge of MS Outlook, Word, and Excel.

Note:

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.