Demo

Dispatcher

KYOCERA Document Solutions Inc
Union, CA Full Time
POSTED ON 1/21/2025
AVAILABLE BEFORE 4/21/2025

Overview :

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of doing what is right as a human being. Through this Philosophy, our employees are passionate aboutprovi ding best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change.

As a Dispatcher, you will handle all the day to day interactions with customers for service and supply requests. Will work with the technicians to manage the call load in order to provide a high level of efficiency and customer satisfaction.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesnt come around every day.

Responsibilities :

Receive incoming customer service call requests via phone, email and online. Process requests into computer

system.

Maintain call center database

Monitors open calls and field technician call loads

Manages call assignments to ensure the best response times and customer satisfaction

Receives incoming customer supply requests via phone, email and online. Process orders in the computer system

Works with the courier, parts department to make sure deliveries of parts, etc. are coordinated between the main office and the service technicians

Qualifications : Required :

1-2 years dispatching, order processing or customer service related experience

Great customer service

Professional, courteous and personable

Good listening and verbal communication skills

Basic computer skills / data entry

Capable problem solver and sensible

Positive and professional attitude, works well with others

Good time management

Ability to work independently as well as part of a team

Note : This is a general description of the duties and responsibilities most frequently required of this position. The company may from time to time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

The typical pay range for this role is $48,814.00- $57,357.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.

Salary : $48,814 - $57,357

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