Technical Product Support Specialist (On-site from Day One)

Join Our Team

Do you want to make an impact on the world around you? The work we do at Kyra Solutions directly impacts government entities and the citizens they serve. In Transportation, our solutions are designed to save lives on the roadways and in our Regulatory practice, we are designing solutions to make government digital for your accessibility. Kyra works hard to offer long-term growth potential, competitive wages, and continuous professional development for our employees.

If you are interested in furthering your career with Kyra and help us improve the way governments serve their citizens, please send your resume, and make sure to include salary expectation, availability, and contact information. You do not want to miss this opportunity!

Title

Technical Product Support Specialist (On-site from Day One)

Required Skills and Experience

* IT Enterprise experience is preferred
* High school diploma or equivalent; additional certifications or relevant education is a plus.
* Ability to learn new systems and software in a fast-paced environment.
* Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
* Ability to manage multiple priorities and work independently or as part of a team.
* Capacity to perform in high-pressure situations, with strong organizational and time-management skills.

Primary Responsibilities

* Responsible for supporting audio visual technology hardware and software systems in our enterprise environment.
* Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources.
* Provide top-tier service and support with clear and concise communication and follow-through.
* Coordinates and assists in audio visual installation, setups, and video conferencing support.
* Virtual Meeting Applications knowledge required (MS Teams, Zoom, GoTo, etc.).
* Audiovisual Equipment knowledge required (Microsoft Teams Rooms certified equipment).
* Monitors and maintains collaboration systems using company-provided tools, like MS Teams Admin Center and Vendor monitoring portals.
* Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
* Recommend strategies to increase utilization of collaboration spaces, which may include implementing new practices, devices, and/or software.
* Train customers and technical staff on use of equipment.
* Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.
* Collaborate and assist with other areas of the IT department on projects and initiatives
* Standard onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday.
* After-hours availability to support a variety of events and travel is required.
* Travel 50% to remote locations to provide support and event coordination.
* Perform other duties as assigned.
* Ability to lift 50 pounds.

Location

Ocoee, FL

Duration

Long-Term

Why Kyra?

Founded in 1997, Kyra Solutions is a national leader of transportation technology and regulatory solutions in government. We specialize in the art and science of digital transformation in government. Our commitment to providing the highest level of service and tailored solutions has supported our consistent double-digit growth for over a decade. We are headquartered in the greater Tampa Bay area with other offices across Florida and an innovation center in Silicon Valley, CA.

Because of our dedication to our employees, we have won one of the Best Companies to Work for in Florida 2 years in a row by Florida Trend magazine. Kyra has won other numerous awards including the coveted INC magazine s one of America s Fastest Growing Companies several years in a row. Kyra s commitment to our employees, to best practices in project management and business analysis, and to solution development has led to our achievement in becoming the first Project Management Institute certified company in Florida. Our proven successful track record has resulted in several prestigious awards including the State of Florida's Diversity Business of the Year Award. We are proud to be a sponsor for the TaxWatch Productivity Awards and partner to Florida TaxWatch. for more information.

Background & References

Verifiable professional references will be required along with the resume; however, references will be checked/contacted after the interview and before the project starts. Level two background check will be done on the selected candidate for employment, criminal (State & Federal), education, and others as mandated by the client. Please make sure your resume and all other information provided are accurate. Any misrepresentation will mean permanent disqualification by the client. Equal employment opportunity employer.