Desktop Support Engineer II

Here’s what that would mean for you in the Desktop Support Engineer II role.

Care: You care about helping teams and our community operate at their best, eliminating blockers along the way.

Driven: You are driven to build connections between teams, increasing coordination and alignment to help delight our community of Kyruunauts.

Respect: You always lead with respect and empathy when helping resolve technical issues with your fellow Kyruunauts.

Accountable: You are always focused on increasing transparency and accountability for the work that you and your teammates do.

What you will do in a Desktop Support Engineer II role at Kyruus Health:

• We’re seeking a motivated and collaborative individual with a passion for IT systems and a commitment to excellence.
• This role will need to be in our Boston office for, at minimum, 3 business days a week.
• You will provide timely and effective support to resolve a diverse set of technical challenges, delighting our community every step of the way.
• Identify and resolve technical problems, demonstrating persistence and resourcefulness.
• You apply your industry experience into selecting the correct tool or technique for the problem at hand.
• You exercise independent judgment in determining how to achieve the final results expected and typically communicate issues and progress on a periodic basis.
• Clearly communicate status updates, blockers, reasoning, and assumptions.
• Write clear and comprehensive documentation.
• Seek out feedback and demonstrate a dedication to continuous improvement.
• You will promote an environment that values, encourages and supports differences.
• You will be working alongside the Manager, Information Technology within the Information Security, Compliance and Corporate IT department.
  
  

How You Can Grow

• Kyruus Health will bring you through an onboarding process that is both structured and self-guided, designed to enable connection and productivity as you learn more about our company, functions and products. Additionally, we have a culture of feedback, inclusive of our performance review process that provides you with the coaching, resources and opportunities to help you learn and grow with us.
• Kyruunauts in the Desktop Support Engineer role can move in a more linear career path to a Senior Desktop Support engineer, an IT Systems Administrator role or move to a management track within the department.
• Kyruus Health also loves to see an internal transfer. If a linear career path is not what you’re looking for, you can work with your manager and HR to explore lateral moves to other parts of the organization as you continue to grow with us.
  
  

What You Will Bring

• You have a proven track record of 3 years in IT support showcasing your ability to tackle a diverse range of technical challenges.
• Strong knowledge and experience with supporting MacOS and Apple devices & Windows OS and PC devices.
• You have great relationship management skills to help delight our community and provide unreasonable hospitality to our fellow Kyruunauts.
• You have familiarity with our core platforms (Google Workspace, Okta, JAMF, Microsoft Intune, Atlassian, or Github)
• You thrive in a fast-paced environment, juggling multiple priorities with ease and a positive attitude.
• You're familiar with compliance frameworks like HIPAA, SOC2, and/or HITRUST, ensuring we maintain the highest standards of data security and privacy.
• You're an exceptional communicator, both written and verbal, with the ability to collaborate effectively with diverse teams and individuals.
• You're a proactive problem solver, enthusiastic about finding solutions and exceeding expectations.
• You possess strong analytical and assessment skills, allowing you to identify and resolve complex issues efficiently.
• You hold a Bachelor's degree or equivalent experience, demonstrating your commitment to continuous learning and professional development.
  
  

Compensation Information

• Base Pay Range: $65,000 - $80,000/year
• Other Compensation: In addition to your salary, this position is also eligible for our annual bonus program, equity, and benefits. Salary ranges are a guideline and pay is based on a variety of factors including; qualifications, competencies, skill-set, and organizational needs. Your recruiter can share more information about the salary range specific to your candidacy and other factors during the hiring process.
• Benefits: Our benefits package includes medical, dental, and vision benefits, unlimited paid time off (PTO), generous paid parental leave, a home office stipend, 401(k) program with company match, and a wellness and lifestyle program. Please refer to the company's benefits section on our career page or connect with your recruiter for full details.