What are the responsibilities and job description for the Customer Service II position at KYSOR WARREN - EPTA USA?
Customer Service Specialist II
This Customer Service Specialist II position is with Kysor-Warren Epta, part of the global Epta Group, located in Columbus, Georgia. As a key member of the team, you will play a vital role in delivering exceptional post-delivery support and customer satisfaction while collaborating across departments to drive process efficiency. Join us and help shape the future of responsive and customer-focused operations.
Your contribution:
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Act as the primary liaison for customer inquiries, delivering timely and effective resolutions to post-shipment concerns.
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Coordinate and facilitate the handoff to internal teams such as Invoicing, Shipping, Production Control, and Technical Support Services.
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Monitor and manage warranty order processing, credits, debits, RNAs, and other customer service-related transactions using SAP and internal systems.
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Submit accurate shipment load plans, ensuring the correct logistics arrangements are communicated to the shipping team.
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Troubleshoot and resolve product issues related to shortages, overages, defects, and repairs.
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Track and report order progress using SAP, Smartsheets, Access, and Excel, ensuring full visibility and data integrity.
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Assist with product service requests and warranty claims, collaborating with Engineering and TSS as needed.
Your journey:
You excel at customer relationship management, problem-solving, and thriving in a fast-paced, cross-functional environment. Additionally, you have the following:
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A high school diploma or equivalent required; a Bachelor’s degree is preferred.
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1–3 years of relevant customer service or operations support experience.
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Strong communication, organization, and attention to detail.
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Familiarity with SAP, Microsoft Excel, Access, and Smartsheets.
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A proactive, team-oriented mindset with a focus on results and customer satisfaction.
Why work for Epta:
At Epta, we value our employees as our greatest asset. That’s why we offer a thoughtful range of benefits designed to support and inspire our team at every step:
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Be part of a permanent role in a global company with a forward-thinking, modern workplace culture.
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Develop professionally through a variety of training opportunities with the Epta Academy and external partners.
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Enjoy flexible work arrangements and full technical support.
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Balance your personal and professional life with flexible working hours.
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Join in volunteering and community outreach initiatives to help make a positive impact.
Our story:
The Epta Group is a global leader in innovative commercial refrigeration solutions. From ensuring fresh food in supermarkets to optimizing refrigeration for hospitality, our reach is extensive and impactful. With over 8,000 employees across a global network, we are united by a shared mission to deliver sustainable, efficient, and innovative solutions.
We foster a diverse and inclusive environment, welcoming individuals of all backgrounds and perspectives. Together, we push boundaries and drive change.
Step into something exciting—apply now and become part of Epta’s global success story!
