What are the responsibilities and job description for the Admin/Clerical - Customer Service Representative Customer Service Representative position at KYYBA, Inc?
Job Description
Job Description : This position interfaces with customers, repair technicians, manufacturing and logistics personnel to coordinate customer property returns for paid repair or warranty for processing and shipment back to them.
Basic Function : Customer Service encompasses the administration of customer service programs and can include technically trained individuals working directly with customers. It also consists of the development and implementation of proactive programs responsive to customer requirements and includes the co-ordination of investigations of complaints and assisting to achieve equitable solutions.
Under general guidance of supervisor , perform various duties requiring the exercise of judgment and application of established practices. Pursue initiatives to improve effectiveness of the group and increase customer satisfaction.
Typical duties / responsibilities may include, but are not limited to, the following :
Manage repairs from customer / channel request through delivery for Bartlesville (and possibly Warminster, PA location)
Request and enter required information per written process to execute repair
Manage repair priority with repair techs as appropriate to meet schedule and KPIs
Lead problem resolution activities- capacity and material constraints, customer issues, urgent repair turnaround
Complete repair orders (Service Orders, Sales Orders, Service Notifications) per process, ensuring invoices are correct and sent to customer
Support activities that meet the KPIs (delivery, revenue, safety, quality, integrity, etc.) required to successfully manage the business
Run reports, review detailed datasets, recommend process changes that lead to improved KPI delivery
Participate and / or lead improvement activities deemed appropriate to meet / exceed service goals
Support other roles or tasks as requested by man
Qualifications : Bachelor's Degree and 2 to 5 years of experience; alternatively, a special combination of education and experience and / or demonstrated accomplishments.
About Kyyba :
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Disclaimer :
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Veteran Spouses / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.”
Rewards :
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
SELECT AWARDS
- An INC 5000 company for 10 years
- Corp! Michigan Economic Bright Spots
- Crain’s Detroit Business Top Staffing Service Companies in Detroit
- TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
- Best of MichBusiness winner in HR Wizards & Partnerships
- Metro Detroit Elite Category : Recruitment, Selection & Orientation for 101 Best & Brightest
- 101 Best & Brightest Companies to Work for in Michigan
