What are the responsibilities and job description for the Communications and Change Management Leader - ServiceNow platform position at KYYBA Inc?
Job Title: Communications and Change Management Leader - ServiceNow platform
Duration: Long term
Location: Dearborn, MI – Remote opportunity
Pay Range: $65-$70 Per hour on W2
Position Description:
Primary Responsibilities • Develop and support OCM and communication strategies for ServiceNow platform users. • Identify and engage stakeholders and conduct needs assessments. • Identify changes to address through training and communications. • Manage changes to the platform, roles, responsibilities, processes, workflows, technology, tools, and organizational structure. • Create a robust communication plan with clear objectives, audience, channels, cadence, feedback loop, and measures of effectiveness. • Develop a comprehensive training plan with various methods (demos, videos, lunch & learn, Degreed), schedules, materials, and evaluations. • Collaborate with teams and key stakeholders to understand key messages and create appropriate communications. • Coordinate with Employee Communications for publication support. • Develop a diverse range of communications, including emails, articles, infographics, video scripts, brochures, etc. • Identify opportunities for new communication channels or methods. • Stay updated on industry communication standards and trends to support program objectives.
Skills Required:
• Self-starter, highly motivated, team player, and able to work independently with minimal guidance.
• Ability to manage multiple projects simultaneously.
• Ability to translate complex technical concepts into user-friendly messaging.
• Strong interpersonal and communication skills, including verbal, written, and listening.
• Strong facilitation, presentation, and collaboration skills.
• Marketing and marketing communications expertise.
• Proficiency in Microsoft Office Suite.
• Effective time management and prioritization skills.
• Project management skills.
Skills Preferred:
• Graphic design skills.
• Experience working with large global organizations and all levels of the workforce.
• Webex app experience.
• Knowledge of AP Style.
Experience Required: Working with an IT organization, communicating technical instructions/information
Experience Preferred: ServiceNow ITSM platform
Salary : $65 - $70
