Computer Support Associate Infrastructure

Position Details:
Title: Computer Support Associate I - Infrastructure
Location: 300 West Commercial Street, Waterloo, IA - 50703
Duration: 36 Months (possible extension)

Additional Information:

• There is a weekend on-call rotation that these positions will be a part of.
• OT is possible; metatarsals are required on the first day.
• Some travel between Waterloo area locations using personal vehicle is possible.
• May drive a John Deere Gator while inside the factory after completing training.

Job Description:

• Provide onsite deskside support to the Waterloo, IA location.

Job Duties:

• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.
• Typical Examples: Imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts.
• Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
• Responsible for effective e-mail communications and ability to create and maintain basic documents/records.
• Typical Examples: Contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, inventory, maintenance or other service records, handling standard facilities administration requests.
• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre-established and documented solutions.
• Responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations.
• Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applies some technical knowledge in the support of processes or operations.
• Typical Examples: Understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Job Requirements:

• Knowledge of computing and networking concepts and fundamentals.
• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
• Knowledge of computer security policies and a general overall knowledge of computer security concepts.
• 1 year or more IT experience preferred, but recent college graduates will be considered.

Education Requirements:

• Degree in an Information Technology discipline or equivalent experience.
• High School or secondary diploma or equivalent.
• Business casual dress code, will need metatarsal shoes for first day of assignment.

Thanks & Regards

Job Type: Contract

Pay: $23.86 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Ability to Commute:

• Waterloo, IA 50703 (Required)

Ability to Relocate:

• Waterloo, IA 50703: Relocate before starting work (Required)

Work Location: In person

Salary : $24 - $25