What are the responsibilities and job description for the Customer Support Representative position at Kyyba Inc?
Summary:
The main function of a Customer Support Specialist is to interact with customers to provide information in response to
inquiries about products and services and to handle and resolve complaints. A typical Customer Support Specialist is
responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed
Job Responsibilities:
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money,
and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as
actions taken.
Skills:
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
- Ability to work independently and manage one’s time.
- Ability to accurately document and record customer/client information.
- Previous experience with computer applications, such as MS Outlook or data entry software.
Job Type: Contract
Pay: $25.00 - $30.00 per hour
Expected hours: 40 per week
Shift:
- Morning shift
Application Question(s):
- What is the best time to contact?
Work Location: In person
Salary : $25 - $30
