What are the responsibilities and job description for the HR/Admin Specialist position at Kyyba Inc?
Key Responsibilities Include:
- Open and manage ticket/ cases using a specific HR platform [Sales Force/ Service Now]
- Answers general questions and redirects misplaced calls
- Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolving employee and manager HR transactions
- Guides HR Employee Self-Service and Manager Self-Service transactions
- Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed
- Work with Payroll team to guarantee employees and HR request will be processed on time and paid as part of the payroll on cycle.
- Inputs data into HR platform - Workday to transact on customer requests
- Documents all employee inquiries, issues, and transactions in case management [Sales Force/ Service Now] tools as required
- Participates in continuous improvement workshops and projects as requested
- Participates in South Region ad hoc projects as required
Basic:
- High School Diploma or GED equivalent required.
- Specific language skills requirement – Spanish and English
- Strong communication skills – writing and speaking.
- Minimum of 1-2 years professional experience in HR [Payroll, Talent Acquisition, HR Administration, Benefits, etc];
- Familiar with HR service and processes as well as HRIS tools and systems
- Able to navigate computerized data entry systems and other relevant applications
- Able to follow standard procedures and processes
- Able to escalate issues timely to the right group
- Ability to handle confidential and sensitive information
Job Type: Contract
Pay: $25.00 - $28.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Administrative: 1 year (Required)
Ability to Commute:
- North Chicago, IL 60064 (Required)
Ability to Relocate:
- North Chicago, IL 60064: Relocate before starting work (Required)
Work Location: Hybrid remote in North Chicago, IL 60064
Salary : $25 - $28
