What are the responsibilities and job description for the Operations Support I position at KYYBA, Inc?
Job Description
Responsibilities:
• Responsible for performing duties so as to ensure studies conducted at the ACPRU are filled with qualified clinical trial subjects
• Pre-screen potential subjects using approved recruitment questionnaire and discuss previous medical history per subject.
• Responsible for timeliness of follow-up calls for each subject including overview of study objectives with inclusion/exclusion criteria, length of trial, number of outpatient visits, missed screening appointment, check-in reminders calls, screening cancellations within 24 hours.
• Assigning subject number in eSource including entering demographics and medical history information.
• Coordinate and organize subject charts for upcoming screening appointments which includes ACPRU Screening Record, Confidential Subject Follow-up, and subject photo (if not new)
• Assist in study essential document collection and processing.
• Assistance with check in and check out procedures for study subjects (i.e. bag checks).
• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
• May cross train with other areas at ACPRU.
Qualifications:
• High School Diploma or equivalent.
• Call center experience.
• Customer service experience.
• Familiarity with clinical research.
• Familiarity with GCP documentation requirements.
• Ability to anticipate potential issues and put preemptive solutions in place.
• Tracking day to day activity on current study trends and offering alternate methods to aid in recruitment.
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans /Veteran Spouses/ Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.”
Rewards:
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
SELECT AWARDS
Responsibilities:
• Responsible for performing duties so as to ensure studies conducted at the ACPRU are filled with qualified clinical trial subjects
• Pre-screen potential subjects using approved recruitment questionnaire and discuss previous medical history per subject.
• Responsible for timeliness of follow-up calls for each subject including overview of study objectives with inclusion/exclusion criteria, length of trial, number of outpatient visits, missed screening appointment, check-in reminders calls, screening cancellations within 24 hours.
• Assigning subject number in eSource including entering demographics and medical history information.
• Coordinate and organize subject charts for upcoming screening appointments which includes ACPRU Screening Record, Confidential Subject Follow-up, and subject photo (if not new)
• Assist in study essential document collection and processing.
• Assistance with check in and check out procedures for study subjects (i.e. bag checks).
• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
• May cross train with other areas at ACPRU.
Qualifications:
• High School Diploma or equivalent.
• Call center experience.
• Customer service experience.
• Familiarity with clinical research.
• Familiarity with GCP documentation requirements.
• Ability to anticipate potential issues and put preemptive solutions in place.
• Tracking day to day activity on current study trends and offering alternate methods to aid in recruitment.
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans /Veteran Spouses/ Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.”
Rewards:
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
SELECT AWARDS
- An INC 5000 company for 10 years
- Corp! Michigan Economic Bright Spots
- Crain’s Detroit Business Top Staffing Service Companies in Detroit
- TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
- Best of MichBusiness winner in HR Wizards & Partnerships
- Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
- 101 Best & Brightest Companies to Work for in Michigan
