What are the responsibilities and job description for the Product Manager - Diesel / Transmission / Driveline position at KYYBA Inc?
Job Title : Global Service Commodity Manager - Diesel / Transmission / Driveline
Location : Auburn Hills, Michigan
Long Term Contract
Job Description :
In this role, the selected candidate will manage a highly talented technical support team, leading field issue resolution initiatives for diesel, transmission, and driveline systems. Strong leadership and technical expertise are key to driving repair success and cross-functional collaboration with Product Development, Customer Experience, and Technical Safety and Regulatory Compliance (TSRC).
Key Responsibilities :
- Champion the resolution of product issues identified through Field Reporting and call center data trends.
- Collaborate daily with Product Development, Customer Experience, and TSRC teams at various management levels to ensure effective field resolution.
- Act as the primary internal global escalation point for timely field action releases.
- Serve as the main liaison between Product Development and Customer Experience for repair methods and communication strategies.
- Maintain expertise in diesel, transmission, and driveline systems and repair processes.
- Lead initiatives to improve Fixed First Visit, Customer Service Index (CSI), and other service-related projects.
- Oversee the commodity-specific Field Technical Support team, ensuring team development, performance goals, and workload balance.
- Manage projects, tasks, and field / dealer processes to ensure successful resolution of product-related issues.
- Continuously implement solutions to enhance departmental performance and efficiency.
Requirements :
Preferred Qualifications :
