User Assistance Technician

What are the top 3-5 skills, experience or education required for this position:
1. Exceptional customer service and communication (verbal and written). Will need to assist user within and external consultants with system navigation questions. Ability to provide white glove service to internal/external customers and clients.
2. Detail oriented
3. Ability to multi-task
4. Minimum 2 years of experience with system support/projects and prefer customer service experience
5. Demonstrates the ability to make the complex easy for others to understand

This role supports the company's consultant contracting and sponsorship technology involving departmental or cross-functional teams focused on the delivery of new or existing solutions.

Responsibilities:

• Assists with the maintenance of the Business Services Group systems (data management, integration, system development, change management and training support) and interacts extensively with employees worldwide
• Provides user assistance for system navigation questions and issues
• Requests estimates from vendors and authorization approvals from internal stakeholders.
• Applies analytical thinking skills to diagnose and make recommendations on systems and internal processes. Incorporates knowledge of business and technology to make recommendations
• Proactively recommends improvements to streamline current processes and reduce cycle time.
• Works effectively with team/group to accomplish organizational goals. Actively participates in client or team meetings by offering suggestions. Provides input to project planning.
• Develops project plans that integrate and align with cross departmental processes and other projects, provides innovative solutions to overcome project hurdles.
• Acts as a resource to provide innovative solutions to mitigate risks, manage competing customer priorities, facilitate contingency plans, maximize cost-effective resource utilization, and improve employee effectiveness.

Job Type: Contract

Pay: $21.59 - $23.55 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person

Salary : $22 - $24