What are the responsibilities and job description for the Head of Customer Service, Americas position at L-Acoustics Group?
Join our passionate and dedicated teams who are shaping the future of sound!
Since 1984, we build ideas into products, grow products into businesses and scale businesses that leverage and transform the Pro-Audio Industry.
What began as a small team has since become a global organization working to realize this vision. Each member of our team shares our passion for designing and manufacturing sound systems with the highest, most consistent and predictable performance levels.
Our ecosystem of innovative products and services encompasses software, loudspeakers, processors, amplifiers, sound system design and calibration services.
Through our dedication to innovation and product design excellence, we shape the future of sound with technologies that enable audio professionals and artists to elevate the listener experience.
We are looking for a Head Of Customer Service Team, Americas, to join the global Customer Service organization and elevate the customer experience on the American continent.
Role Description
Reporting to the Director of Customer Service, Global, you are managing a team of 3 people based in Westlake Village, California. You will be responsible for providing quality and efficient services and support to customers based on the American continent. Responsibilities include :
Lead the customer service team and ensure ongoing communication and guidance is provided regarding customer satisfaction, product and service knowledge :
- Develop and update service procedures, policies and standards (manuals, troubleshooting documents and tools)
- Develop and manage performance to departmental KPI's
- Keep ahead of industry's developments and apply best practices to areas of improvement
- Drive continuous improvement in the department through the evaluation of processes and procedures that will improve operations, efficiency, and service level to internal and external customers
Conduct preventive and corrective maintenance operations on audio-professional equipment distributed by the Company (loudspeakers, processors, amplifiers) :
Skills & Experience
To be successful in this role, you will need the following :
Compensation & Benefits Package :
Location : Westlake Village, California
Travel : This position may require infrequent travel in the US and abroad for short or extended periods of time, depending on company needs.
Join our passionate and dedicated teams who are shaping the future of sound!
Salary : $80,000
