Executive Housekeeper

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

GENERAL ACCOUNTABILITIES

The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.

• Creates an atmosphere that induces guests to have L’Auberge Casino Resort as their casino/hotel of choice; responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service.
• Hires, trains, motivates, evaluates and manages staff to ensure employees have adequate guidance and resources to achieve established objectives.
• Establishes, implements and maintains department objectives, standards, guidelines, budget and processes to achieve proper department management.
• Researches, analyzes and makes determinations regarding new equipment and amenities to ensure purchases are within budget, safety and service objectives.
• Researches, evaluates and implements programs to promote facilities and profitability in all areas of responsibility.
• Performs occasional hotel room inspections to ensure the consistent quality of room preparation and effectiveness of existing system.
• Assists guests with issues that are beyond the control of supervisors, ensuring guests' satisfaction while operating within established guidelines and policies.
• Coordinates with and advises department managers regarding purchase, inventory, quality and distribution of uniforms and ensures accurate inventory and maintenance of uniforms.
• Conducts inspections and makes recommendations for necessary repairs in order to ensure cleanliness and proper operation and maintenance of equipment.

WORKING CONDITIONS/ESSENTIAL FUNCTIONS

• Must be able to review and comprehend all necessary documentation.
• Ability to communicate effectively with customers, as well as all levels of employees.
• Operates in a working environment that is subject to varying levels of crowds, noise, vibrations, smoke, hazards and wet/humid conditions.  Proper safety precautions are taken.  Incumbents are at times subjected to hazards such as chemicals.
• Must be able to use a computer keyboard, calculator, etc.
• Ability to observe and direct actions of subordinates.

BRING US YOUR BEST.

JOB QUALIFICATIONS

• These skills and abilities are typically acquired through a minimum of 2 years experience in executive housekeeping, or equivalent experience, and 2 years experience in managing operating expenses and customer service areas.
• Associate's degree and 4 years related experience or a combination of education and experience. Bachelor's degree and Certification for Executive Housekeeper through the National Housekeepers Association are preferred.
• Prior experience in preparing and administering budgets, financial reports, and capital expenditures.
• Demonstrated proficiency in production analysis.
• Knowledge of hazardous materials disposal regulations required. 
• Effective communication skills required. 
• Demonstrated record of high achievement and ability to interact effectively with others is essential.
• Proven leadership skills.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer