What are the responsibilities and job description for the PBX Operator Supervisor position at L `Auberge De Sedona?
Job Summary
L'Auberge de Sedona is a Forbes 4 Star resort located on the banks of Oak Creek in the majestic red rock country of Sedona, AZ.
The PBX Operator Supervisor is responsible to supervise all Associates charged with switchboard operations such as answering and transferring inbound telephone calls. Supervisors conduct training, participate in hiring and performance related matters.
Responsibilities
QUALIFICATIONS:
- Typically requires a high school diploma.
- Prior PBX Operator experience required.
- Knowledge of the field's policies procedures and practices.
- Leads and directs the work of other Associates.
- Clerical skills.
- Computer skills.
- Leadership skills.
- Oral and written communication skills.
- Organizational skills.
JOB RESPONSIBILITIES:
- Maintains the organization's telephone directory.
- Creates and updates records of toll charges on long-distance calls.
- Verifies charges on monthly telephone bills.
- Ensures that incoming phone calls are patched through to the appropriate employees or departments in a timely manner.
- Accurately reports callers' contact information.
- Oversees clerical activities taking corrective action when necessary.
Property Details
Our Resort
L'Auberge de Sedona is the luxury, four-star resort that our guests seek out. Situated on the banks of Oak Creek in the heart of Sedona’s famed Red Rock country, L’Auberge de Sedona is a place where guests celebrate, connect, heal, and relax. Taking inspiration from the resort’s location on Oak Creek, L'Auberge de Sedona has 62 luxury cottages and 21 lodge-style guest rooms allowing for a “resort within a resort” experience or tranquil seclusion. Guests of our Sedona, AZ luxury resort don’t have to go far to experience what’s recognized as “One of the Top Ten Restaurants in the Southwest” by Condé Nast Traveler at the resort’s on-property restaurants, Cress on Oak Creek and Etch Kitchen & Bar, or experience true rejuvenation at the L’Apothecary Spa.
About Evolution Hospitality
As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
