Business Process Project Manager

About L&F Project Management

Specializing in project, program, and portfolio management, L&F serves large government agencies and Fortune 500 clients. Our unique selling proposition is our focus on strategic initiatives and business transformation, which we achieve through our comprehensive project management services.

L&F's core values of change leadership, communication, and accountability are reflected in the way we serve our clients. We are committed to delivering excellent project management services, and our success is evident in our growing client base and reputation.

As we continue to grow, we will need highly skilled professionals to join our team to support our various clients (LAWA, ONT, City of LA, City of Long Beach, LACCD, DMH, LACMTA, and more). Please share your profile and resume with us as we actively pursue talent from this community talent pool when new opportunities become available.

The Role – April 2025

The Business Process Project Manager will lead a comprehensive reengineering initiative aimed at significantly improving business performance. This role will be critical in driving the fundamental redesign of core business processes to eliminate redundancies, streamline workflows, reduce costs, enhance efficiency, and improve the quality of services provided to city employees. Starting from the facilitation of workshops with Subject Matter Experts (SMEs) to the implementation of new processes and systems, the ideal candidates are hands-on leaders capable of guiding cross-functional teams through each process, ensuring clear documentation, stakeholder engagement, and alignment with strategic business goals. The goal is to enhance customer satisfaction and optimize the department's operations.

Responsibilities

·       Lead a team to document current-state processes, data requirements, and interactions

·       Analyze current state and perform gap analysis and improvements

·       Redesign processes to maximize efficiency and effectiveness

·       Develop comprehensive communication and stakeholder engagement plans

·       Collect feedback, resolve and document issues

·       Develop formal, structured documents for each business process

·       Identify key integrations where business processes intersect with Information Technology (IT) systems

·       Review existing IT systems and processes to assess their ability to support process changes and new data flows

·       Document requirements and specifications for future system enhancements

·       Present reengineering recommendations and key deliverables to management and executive teams

·       Prepare reports with Key Performance Indicators (KPIs) to measure the success of the reengineering initiative

·       Propose a plan for implementing the new systems and processes to support the reengineered processes

Key Qualifications

·       PMI PMP or CAPM Certification

·       Bachelor’s degree in business engineering, process management, or related field

·       Proven experience of 10 years in managing business process reengineering projects, including process mapping, system integration, and stakeholder engagement or consulting

·       Excellent communication skills with the ability to engage stakeholders at all levels and translate complex ideas into clear documentation

·       Strong project management skills, including the ability to manage timelines, budgets, and cross functional teams

·       Solid understanding of IT systems, data management practices, and analytics platforms

·       Ability to facilitate workshops, lead meetings, and present to senior executives

·       Strong problem-solving abilities and analytical thinking

Preferred Qualifications

·       Certifications in Six Sigma (Green Belt or Black Belt)

·       Certifications in agile methodologies (Scrum, PMI-ACP Agile Certified Professional, etc...)

Salary: Starting $150K based on experience

Status: Fulltime W2 Employee

Location: Onsite M-F - El Segundo or Client Sites in the Greater Los Angeles Area

Benefits: Medical, Vision, & Dental                                                       

Sponsorships are not available.

Note: This job description is intended to provide an overview of the responsibilities and duties of the Business Process Project Manager. It is not all-inclusive, and additional tasks may be assigned as needed.