What are the responsibilities and job description for the Customer Service Representative position at L&M Brand?
This is a salaried position and is scheduled to work Monday - Friday, 8am to 5pm, with a one hour paid lunch.
Job Summary: Provides sales department with customer support, knowledge of products, aids in communication and problem solving. Responsible for sending out customer quotes and conducting follow ups.
Essential Job Functions
- Ensure customers receive accurate, correct, and proper product quotes, information, and materials.
- Respond to customer needs in a timely, respectful, and diligent manner.
- Report and help resolve any customer complaints or issues.
- Maintain all required records clearly, accurately, and completely.
- Follow all department procedures, processes and instructions set forth by the customer service manager.
- Follow all corporate policies and procedures and support management decisions.
- Communicate with other departments as required.
- Perform work in a safe manner and follow all safety guidelines/procedures.
- Domestic and international travel could be required and include weekends depending on the project and if needed.
- Other related duties as assigned and deemed necessary by supervisor.
Knowledge, Skills and Abilities Required for Entry Level
- Regular and reliable attendance.
- Ability to communicate, in English, effectively and clearly by both verbal and written means.
- Technical, mechanical, and industrial knowledge needed to include blueprint reading.
- Experience preparing a wide variety of reports, spreadsheets and documentation using Microsoft Office Products such as Excel, Word, PowerPoint, and Outlook.
- Work effectively with fellow employees, independently, under pressure, and with accuracy.
- Establish priorities and complete assignments efficiently with excellent attention to detail.
- Dependability under both supervised and unsupervised conditions.
- Professional phone and email etiquette.
- Must be organized, thorough and have good follow through.
- Ability to sit for long periods of time and multi-task throughout the day.
- Must pass a pre-employment physical, drug and background test.
Minimum Qualifications for Application
- High School Diploma or GED with 4-6 years' experience in an industrial customer service environment
- or 2 year Associate’s Degree
Preferred Qualifications
- Knowledge of Epicor or similar ERP system.
- Experience in Lean Manufacturing.
