Training and Development Manager

We are seeking an experienced and dynamic Training and Development Manager to create, plan, run and lead a comprehensive training university focused on property management, residential compliance, and affordable leasing, facility maintenance, etc. that may take place online, in person, and/or on-site. The ideal candidate will possess a deep understanding of the real estate industry, exceptional leadership skills, and a passion for fostering talent and enhancing operational excellence.

Job Responsibilities:

•  Curriculum Development:
• Identify training needs through surveys, interviews, consultations and observation

• • Design, develop, and implement a robust training program tailored to property management, residential compliance, and leasing practices.
  • Ensure that training materials are current, relevant, and aligned with industry standards.

• Create training materials, manuals, and online learning modules 

• Training Delivery:
• Lead engaging training sessions, workshops, and seminars for employees at all levels.
• Utilize various instructional methods and technologies to accommodate diverse learning styles.
• Present training programs using a variety of methods, such as lectures, simulations, or group discussions, etc.  

• Needs Assessment:

• • Conduct regular assessments to identify training needs and skill gaps within the organization. Collaborate with department heads to ensure training initiatives support business objectives.
  • Actively participate in cross-functional team meetings to address project needs and identify opportunities for improvement

• Evaluate training needs and the effectiveness of training programs

• Compliance Oversight:
• Stay updated and current on industry regulations, developments, new technologies and best practices related to property management, residential compliance, facility management, etc.
• Integrate compliance training into the curriculum to ensure all employees meet legal and ethical standards.
• Track outcomes and maintain records of training and development activities

• Performance Evaluation:
  • Develop metrics to evaluate the effectiveness of training programs. Gather feedback from participants and stakeholders to continuously improve training content and delivery methods.

• Mentorship and Coaching:
  • Provide ongoing support and guidance to employees, fostering a culture of continuous learning and professional development.

• Collaboration:
  • Partner with external organizations, industry associations, and educational institutions to enhance training offerings and maintain relevance in the property management field.
  • Arrange training logistics, event planning, and vendor relations (if applicable)

• Budget Management:
  • Manage the training budget, ensuring effective allocation of resources for training initiatives and materials.
    
    

Additional Knowledge, Skills and Abilities:

• Strong knowledge of residential compliance, leasing practices, and property management operations.
• Excellent presentation, communication, and interpersonal skills.
• Proven ability to lead and motivate teams, fostering a positive learning environment.
• Proficiency in using Learning Management Systems (LMS) and training software.
• Advanced organizational skills and attention to detail.
• Effective verbal and written communication skills
• Familiarity with modern and traditional training methods
• Excellent leadership and motivational skills
• Ability to plan, manage time and multitask effectively
• Good collaboration and teamwork skills
• Strategic thinking, honesty, and ethics in business dealings
• Must have basic computer skills – Microsoft Office – Word, Excel, Outlook, OneDrive, SharePoint
• Yardi knowledge a plus
  
  

Minimum Education Requirements:

• Bachelor’s degree in Human Resources, Business Administration, Real Estate, or a related field.
  
  

Minimum Experience Required:

• 7 years of experience in training and development, preferably within the real estate or property management industry.