What are the responsibilities and job description for the Delinquency Specialist- Full-Time - Louisville, KY position at L&N Federal Credit Union?
Summary
Reporting to the Delinquency Manager, this full-time, non-exempt hourly role is responsible for working within the Collections team to protect the Credit Union’s assets. In order to collect on delinquent loans and accounts, the Specialist will apply knowledge of consumer and real estate lending, credit card lending, and Credit Union deposit accounts, as well as bankruptcy and collection law. The Specialist will seek information from the delinquent member to best protect the Credit Union and the member, while making arrangements to bring loans and accounts current. The specialist will have specific expertise in the areas of repossession, foreclosure, bankruptcy, returned checks, and negative shares. This includes negative shares resulting from our Platinum program. The successful candidate leads by example to provide excellent customer service to the credit union team and Credit Union members.
Essential Functions & Responsibilities
- Proactively work delinquent loan and share queues for collection and contact members, primarily by phone.
- Analyze financial situation of delinquent members; take action to remedy loans and shares; take action to repossess or foreclose on collateral or make other recommendations to management when appropriate.
- Properly document any verbal or written correspondence with delinquent members. Ask questions to define member hardship and the nature of the delinquency. Record member responses, including any arrangements to make payments. Properly document any corrective action taken, including repossession or foreclosure. When necessary, discuss delinquent members with management for possible workouts or legal action.
- Prepare daily, weekly, and/or monthly reports on collection activity for management.
- Responsible for timely processing of various department tasks which can include; CPI, TruStage Insurance Claims, garnishments, levies, child support orders, and loans of deceased members.
- Consistently work as a team and assist other team-members to meet department goals and standards set by management. Perform all other duties as assigned by management.
- Keep management informed of trends in underwriting contributing to delinquent or charged-off loans.
- Practice confidentiality where indicated in employee matters and Credit Union operations.
- Demonstrate professional courtesy and consistency when handling delinquent members and work as a team with other staff on any collection issues.
- Possess computer literacy to complete most functions of the Specialist position.
- Frequently use computer programs such as Excel, Word, Pacer, Symitar, Evolve, CCH, ChexSystems, Allied and FICS.
Required Qualifications and Certifications
- A High School Diploma or GED required.
- 3 to 5 years of similar or related experience required.
- Must have good communication skills, organizational skills, and be detail oriented.
