What are the responsibilities and job description for the Financial Specialist position at L.O. Eye Care?
Position- Financial Specialist, Grand Ledge, MI
Summary
As a Financial Specialist, you’ll play a key role in helping patients navigate their financial obligations with confidence and ease. You’ll connect with patients to arrange payments on past-due accounts, set up manageable payment plans, and collect pre-payments for surgical procedures. Additionally, you’ll collaborate with physicians and management to ensure timely follow-ups on outstanding accounts, following established procedures to maintain financial health and patient satisfaction.
Supervisory Responsibilities
This role has no supervisory responsibilities.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Follows established LOPC collection policy for past due accounts.
- Runs upcoming appointment report and reviews for past due balances.
- Contacts patients and prepares lists for the doctors to review.
- Upon review from physician, processes accounts according to the results of the Doctor Review, including sending to collections specialist.
- Speaks with patients to set payment arrangements as necessary. Provides patient payment counseling as appropriate, including offering assistance options.
- Contacts patients regarding returned checks and adds fee.
- Coordinates the collection of payments from self-pay surgical, cosmetic, premium IOL and Lasik patients prior to services being rendered and according to LOPC payment policies.
- Participates in daily phone que rotation, providing exceptional customer service when responding to patient inquires.
- Attends and participates in meetings and training
- Complies with rules, regulations, policies, and procedures for collecting payments.
- Performs other duties as assigned.
Core Competencies
All employees of L.O. Eye Care are expected to demonstrate the following core competencies, regardless of position or status. Additional job-specific competencies may be required of each position.
- All employees of L.O. Eye Care are expected to demonstrate the following core competencies, regardless of position or status. Additional job-specific competencies may be required of each position.
- Communication – Ability to communicate effectively both verbally and in writing.
- Conscientious – Ability to feel obligated to do right or be good along with awareness of one’s own conduct, intentions, or character.
- Teamwork – Ability to work well in groups, develop and maintain positive working relationships, help resolve conflict, and support team goals.
- Adaptability – Ability to adapt to change, be open to new ideas, handle pressure and uncertainty, and adjust work plans to meet changing company needs.
- Trustworthy – Ability to be worthy of confidence and create assured reliance on the character, ability, and truth of own self.
- Patient Confidentiality – Ability to maintain patient confidentiality, and hold others accountable to such, in accordance with the highest ethical standards.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required pf the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Work environment
Office setting with typical office hazards.
Physical demands/potential hazards
- Must be able to sit for prolonged periods, must be able to use eyes, hands, and body to maintain office dexterity and mobility; may be required to lift typical office equipment up to 20 pounds.
- May be sedentary for prolonged periods; may experience repetitive movements in fingers, wrists, hands, typical of an office environment.
Travel Required
- 0-25% travel required
Education and Experience
Education requirements that are job related and consistent with business necessity
- High School Diploma or G.E.D. required
- Previous medical billing experience with knowledge of billing related reporting.
- Three to five years’ experience in health-care (billing or clinical).
- Experience working with medical payers and vision insurance.
- Demonstrated knowledge of medical terminology with high proficiency in general medical office procedures including HIPPA regulations.
- Working knowledge of medical billing systems, Nextgen a plus.
- Working knowledge of CPT and ICD-9 & ICD-10 coding system.
Leadership and management experience
Leadership requirement that are job-related and consistent with business necessity.
- N/A
Work Authorization/security clearance requirements
Must be authorized to work in the US
BENEFITS
- Eye care discounts
- Medical and Dental Insurance
- PTO
- 401 (k)
- Holiday Pay
- Referral Bonus
EEO Statement
It is the policy of L.O. Eye Care and its affiliates to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate if applicable.
