What are the responsibilities and job description for the Optician position at L.O. Eye Care?
Ready for a Career Change?
Are you looking for a fresh challenge and an opportunity to grow? Join our dynamic ophthalmology practice as a full-time Optician in our East Lansing office. Experience is a plus, but if you’re a motivated, customer-focused professional with a passion for delivering exceptional service, we want to meet you!
We offer competitive compensation and an excellent benefits package, including eye care discounts, medical and dental insurance, PTO, 401(k), holiday pay, and a quarterly incentive opportunities!
Don't wait—apply today and take the exciting next step in your career journey!
Job Summary
As an Optician, you’ll be the go-to expert for helping patients not only select the perfect eyewear but also feel confident and stylish in their choice. You’ll create an unforgettable, personalized experience at each of our locations, ensuring every visit is professional, welcoming, and fun! From fitting frames to offering style advice, you’ll make eyewear shopping an enjoyable experience.
In addition, you’ll handle contact lens orders and provide patients with essential education on wearing and maintaining their prescribed contacts, making sure they leave feeling empowered and informed.
Essential functions
The following list is a summary of the key functions of the job and may not be inclusive of all duties assigned.
- Properly operate manual or auto lensometer and other tools to determine patient eyewear needs.
- Interprets prescription and takes correct measurements for eyewear solutions.
- Utilizes assigned software system to input patient information, orders, and billing of insurance.
- Communicates information regarding products and services accurately to patients and their advocates.
- Discusses lens and comfort options with patients based on their selection, offering guidance as needed.
- Orders eyewear and contacts and keeps patients informed of order status.
- Conducts final inspection of eyewear and contact lens orders and notifies patients when order is ready for pick-up.
- Maintains knowledge of all lens, frames, accessories, and insurances as necessary.
- Bills insurance orders, collect payments, and/or escorts patients to check-out for deposit or final payment as necessary.
- Follows and achieves defined sales goals on monthly, quarterly, and annual intervals.
- Maintains patient service standards by working out of any assigned L.O. Eye Care office as needed.
- Maintains patient confidentiality.
- Cleans, organizes, and maintains presentability of sales floor, displays, and patient areas.
- Conduct contact lens training classes.
- Assists in other locations as an optician as assigned.
Core Competencies
At L.O. Eye Care, we believe that every team member embodies our core values, creating an environment where excellence thrives. Regardless of position or status, every employee is expected to showcase these key competencies:
- Communication: Express yourself with clarity and confidence, both in person and through written communication.
- Conscientiousness: Take pride in doing the right thing, with a strong sense of responsibility and awareness of your actions and intentions.
- Teamwork: Be a true collaborator, building positive relationships, resolving conflicts, and working together to achieve shared goals.
- Adaptability: Thrive in a fast-paced, ever-changing environment by staying open to new ideas, tackling challenges head-on, and adjusting to meet evolving needs.
- Trustworthiness: Earn and maintain the trust of your colleagues and patients by consistently demonstrating integrity, reliability, and authenticity.
- Patient Confidentiality: Safeguard patient privacy with the utmost care, holding yourself and others to the highest ethical standards.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Flexible/On Demand scheduling. (Location subject to change based on business needs.)
- Access to company vehicle or mileage reimbursement when assisting at Battle Creek, Howell, or Mt. Pleasant.
Work environment
- Public/Patient environment with typical public and patient exposure and scenarios
- Blended environment with office and public interactions
Physical demands/potential hazards
- Must be able to walk, stand, and move around for the majority of the day; may be required to lift equipment up to 50 pounds and assist patients with physical mobility
- Must be able to sit for prolonged periods, must be able to use eyes, hands, and body to maintain office dexterity and mobility; may be required to lift typical office equipment up to 20 pounds
- May be sedentary for prolonged periods; may experience repetitive movements in fingers, wrists, hands, typical of an office environment
Travel required
- 0 - 25% Travel Required
Education and experience
Educational requirements that are job-related and consistent with business necessity
- High School Diploma or G.E.D. required
- One year of experience preferred
- ABO Certification desired
Work authorization/security clearance requirements
- Must be authorized to work in the U.S.
EEO Statement
It is the policy of L.O. Eye Care and its affiliates to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate if applicable.
