What are the responsibilities and job description for the Assistant Store Manager - Full Time - Village of Merrick Park position at L'Occitane En Provence?
Job Description
Job Description
Job Summary
The Assistant Manager reports directly to the Store Manager and is responsible for assisting the Store Manager in running the daily operations, ensure overall store success driving sales, reinforcing operations, merchandising and beauty advisor development as well as overall service and brand integrity for the individual boutique in order to deliver natural based products and the Provencal experience that will provide tremendous growth in sales and a high profit margin. Assistant Store Managers exhibit our key values of authenticity and respect and will lead the store with pride, passion and confidence
Responsibilities and Duties
- Acquire strong product knowledge of the entire L'Occitane product line
- Advise and assist customers with their choices of products for themselves and for gifts
- Acquire extensive knowledge of L’Occitane skincare product lines
- Manage, supervise and train staff
- Provide outstanding customer service
- Communicate L'Occitane standards and expectations to management team and sales associates
- Maintain L'Occitane standards and hold staff accountable for providing quality customer service and achieving sales goals
- Analyze and review sales associates performance
- Develop coaching logs and refine selling techniques on store wide and individual basis
- Maintain, train and coach L'Occitane visual and merchandising standards
- Develop a preferred customer registry for follow-up phone calls, product launches, and exclusive events
- Develop a skincare customer base
- Recruit, hire and train Beauty Advisors and future management candidates
- Embrace and support our customer loyalty programs
- All other duties or projects as assigned
KEY PERFORMANCE INDICATORS :
Qualifications and Skills
EDUCATION
EXPERIENCE
SKILLS
PHYSICAL & TRAVEL REQUIREMENTS
Employment is subject to verification of references and background check investigation.
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