What are the responsibilities and job description for the Store Manager - Full Time - Houston Airport position at L’OCCITANE Group?
POSITION SUMMARY:
The Store Manager reports directly to the DistrictManager and is responsible forrunning the daily operations, ensure overall store success driving sales, reinforcing operations, merchandising and beauty advisor development as well as overall service and brand integrity for the individual boutique.
Responsibilities:
- Acquire strong product knowledge of the entire L'Occitane product line
- Advise and assist customers with their choices of products for themselves and for gifts
- Acquire extensive knowledge of L’Occitane skincare product lines
- Manage, supervise and train staff
- Provide outstanding customer service
- Communicate L'Occitane standards and expectations to management team and sales associates
- Maintain L'Occitane standards and hold staff accountable for providing quality customer service and achieving sales goals
- Analyze and review sales associates performance
- Develop coaching logs and refine selling techniques on store wide and individual basis
- Maintain, train and coach L'Occitane visual and merchandising standards
- Develop a preferred customer registry for follow-up phone calls, product launches, and exclusive events
- Develop a skincare customer base
- Recruit, hire and train Beauty Advisors and future management candidates
Requirements:
- 3 years of work experience in retail sales
- Proven ability to motivate a sales force
- Must present a positive professional and energetic attitude
- Must possess a passion for customer service and selling
- Excellent oral and written communication skills required.
- Basic math skills are necessary.
- Computer literacy including MS Office a plus
Employment is subject to verification of references and background check investigation.
