Account Director - CVS

Title: Account Director (Hair Color) - CVS

Division: Consumer Products Division

Location: Providence, Rhode Island (Open to MA, CT, NY, NJ with monthly travel to RI)

Reports to: VP - Commercial, CVS

Who We Are:
For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oréal Consumers Products, our mission is to democratize the best of beauty, and for us, beauty has to be sustainable. Our division holds the world’s #1 beauty brand with L’Oréal Paris, the #1 makeup brand with Maybelline New York, the #1 natural brand with Garnier, as well as NYX Professional Makeup.

What You Will Do:

• Full execution and optimization of sales fundamentals to proactively drive shipments, net sales, and market share growth with their account
• Owns the customer relationship with the category buyer and is responsible for overall customer success
• Category expert for the full category portfolio and competitive products at a specific customer
• Management, development, and coaching of analytical support person (CDM or BA).

Main tasks:
Customer Developer

• Drive a customer-centric omnichannel approach and build a strong relationship with all relevant stakeholders at customer for category
• Analyze and define the growth levers relevant to customer with specific focus on the shopper to sell with shopper insights.
• Propose and align the Brand Sales customer strategy with CBVP
• Develops and negotiates JBP’s with buyers

Team Manager

• Help develop more junior team members (e.g., CDM, BA)
• Drive the business as customer leader, by collaborating with multifunctional team and animating peer functions: marketing, supply chain, finance, category development

Category Owner

• Drive category strategy agenda created by Brand Activation team as well as influence Brand Activation team with respect to what is needed to win in alignment with Brand priorities for customer
• Engage multifunctional support for strategy implementation and 360 growth levers for category

Results Driver

• Lead with an achievement-oriented mind-set
• Win dollar share of category with best-in-class brand growth
• Build and achieve the omnichannel customer plan and results for category based on category strategy as lead seller
• Track sales and forecasting and proactively derive actions in alignment to address gaps and opportunities
• Achieve eComm objectives and grow e-share of business for category

Main interfaces:

• Customer Team Lead
• Retailer category buying team
• Brand Activation Team
• Other Account Directors, Customer Development Manager, and Brand Analyst Support field teams: Operations and Supply Chain, Commercial Finance, Account Category Manager, Customer Marketing, et al.
• Centralized support: Brand Shopper Marketing, Sales Ops

Measures of success:

• Dollar share
• Net sales
• Customer contribution
• Deliver sales target and brand sales fundamentals for category incl. sell in/sell out, net sales, OTIF, retail execution, distribution points and ROI
• Forecast accuracy
• Achievement of top strategic priorities for relevant category
• Market category penetration for eComm
• Team 360° feedback 
• Advantage/ Kantar / Voice-of-Customer scores
• Retailer scorecard

What We Are Looking For:

• 7 - 10 years experience in a customer-facing role
• Proven knowledge of retailer strategies and objectives
• Strong knowledge of customer strategy and key levers as well as competitors
• Deep knowledge of beauty and personal care, specifically for given category

As an integral part of our culture at L’Oréal, wellness is at our core. We not only offer a generous Benefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oréal products as well as VIP Access to L’Oréal’s Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs.

Additional Benefits Information As Follows:
Salary Range:  $126,900-$184,000 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [1] USApplicationAccommodation@support.lorealusa.com. If you need assistance to accommodate a disability, you may request an accommodation at any time.

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.
References

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Salary : $126,900 - $184,000