What are the responsibilities and job description for the Analyst, Customer Service, Order to Delivery position at L'Oreal?
Analyst – Order to Delivery
JOB SUMMARY:
This role within the Order to Delivery Function focuses on receiving, troubleshooting, and releasing work to our Distribution Centers, while also identifying and implementing initiatives to improve processes and streamline activities. The position involves significant day-to-day management of order flow for assigned customer accounts, supporting key metrics and KPIs.
TASKS, DUTIES & RESPONSIBILITIES
Order to Delivery - Day-to-Day Responsibilities (~70%):
- Review and release orders submitted by accounts to Distribution Centers.
- Communicate effectively with Customers, Inventory Management, Credit, and Distribution Centers to facilitate order release and shipment.
- Respond to Customer and/or Salesforce inquiries, maintain order processing portfolio, and solve problems.
- Provide reporting based on the needs of customer accounts and the department.
- Actively participate in cross-functional Logistics Teams to improve existing processes for efficiency.
- Participate in Sales, Supply Chain, and Departmental meetings.
Order to Delivery – Additional Responsibilities (~30%):
- Optimize existing reports, analytical tools, data sources, database queries, and procedures.
- Develop sustainable solutions across groups.
- Perform and participate in root cause analysis while recommending solutions and improvements.
- Lead and manage projects to drive improvements.
- Present findings and solutions to Leadership.
JOB REQUIREMENTS
Education, Experience, and Skills:
- College Degree Required.
- Supply Chain / Logistics experience preferred.
- Proficient skills in Excel, Word, and Outlook.
- Excellent analytical skills with strong attention to detail.
- Excellent communication, interpersonal, and organizational skills.
- Enthusiasm to work in a fast-paced, team-oriented environment.
- Ability to present data collected and analyzed to key business partners.
- Ability to understand the nuances of communicating effectively with Finance and IT.
- Ability to seek effective and efficient ways to achieve results.
- Ability to build and maintain positive relationships with internal and external customers.
- Understanding when issues need to be escalated and providing summarized information to suggest/enable decisions.
Specific Designations, Certifications, or Licenses:
- SAP experience is desired but not required.
- Experience with PowerBi, Celonis, Tableau, Analyzer is desired but not required.
- Lean/Six Sigma Business Process Improvement experience is desired but not required.
Competencies:
Analytical:
- Ability to analyze large data sets and conduct root cause investigations.
- Functional (transactional) knowledge.
- Calculated decision-making abilities.
- Analyze current processes to identify opportunities for improvement.
Interacts Effectively:
- Listens and communicates well.
Displays Sensitivity to the L’Oréal Métier and Demonstrates Excellence:
- Focuses on completing work accurately and with high quality.
- Sets high standards of performance for self and others.
Achieves Results:
- Pursues objectives with drive.
- Stays proactive.
- Acts with integrity.
Manages Complexity and Demonstrates Entrepreneurship:
- Reasons from multiple perspectives.
- Makes decisions independently.
- Takes initiative.
- Multi-tasking.
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