Manager – IT Applications

Job Title Manager – IT Applications

Location: Berkeley Heights, NJ

Reports To: AVP – IT Domain Lead SC Planning

Who We Are:

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oréal, our IT teams design and build solutions to ensure high performance for all our business sectors by imagining new ways of doing things, from designing websites to building algorithms and predicting new trends. They can be found leading teams towards a more connected and digitalized future in IT retail, e-commerce, CRM, data, AI, cybersecurity, Cloud and E-Marketing. You never stop learning at L'Oréal IT because things change at the speed of light! Come join our dynamic team!

What You Will Do:

The role of the IT Manager is to work together with a team of IT specialists with in-depth knowledge of SAP ECC (an Enterprise Resource Planning business process management software that allows an organization to use a system of integrated applications to manage the business and automate many back office functions related to technology, services, and human resources) and SAP APO (a set of software applications from SAP for supply chain management which is designed to help a company improve demand and supply planning, production planning and detailed scheduling). S/he will ensure that all users from his/her specific domain at L’Oreal in the Americas are supported in their IT application requirements. This will encompass resolving issues faced due to data, technical issues, and user assistance to ensure that business activities are not impacted. The IT Manager Sr. will provide insights and work with his manager to help design and develop new functionalities required to enhance business efficiency by utilizing IT tools in their domain.

• Provide support for L’Oreal Operations (Americas) from an IT perspective.
• Understand and address business requirements on his/her addressed L’Oreal Domains
• Have cross-knowledge in different domains of the Supply Chains, including basic knowledge of various tools not directly related to his/her domain.
• Test enhancements, bug fixes, and system solutions
• Develop job aids and procedures.
• Participate in coaching and development of users.
• Onboard new team members in his/her supported domain, providing guidance and functional knowledge needed.
• Manage multiple projects as assigned.
• Collaborate on change management for end users in terms of training in the tools related to his/her supported domain.
• Learn, deploy, and support new tools or solutions as needed for business, as assigned by his/her direct manager.
• Willingness to support time-critical processes like monthly cycles, MRP, etc., to ensure full end-user support, including weekends, respecting a pre-defined schedule.
• Strong knowledge of SAP-ECC and SAP-APO and technical skills to support other solutions.

What We Are Looking For:

• Minimum 6 years’ experience required.
• Experience in IT or as a super user in a business area working on SAP ECC and SAP APO applications.
• Knowledge of supply chain concepts as applicable in his/her assigned domain
• Knowledge of APO and ECC modules related to his/her assigned domain
• Strong organizational skills with the ability to prioritize, handle multiple tasks, and work independently.
• Capable of coordinating another team member
• Strong analytical skills and attention to detail
• Ability to work in a team environment, interface with multiple teams (or individuals) and manage change, make decisions (confidence in decisions with minimal level of approval)
• Well-developed communication and interpersonal skills to build strong work relationships with all levels of a geographically dispersed team and end-user organization.

As an integral part of our culture at L’Oréal, wellness is at our core. We not only offer a generous Benefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oréal products as well as VIP Access to L’Oréal’s Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs.

Additional Benefits Information As Follows:

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home) [*please keep only if applicable*]
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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