What are the responsibilities and job description for the Bilingual Inside Sales Representative (7378) position at L&W Supply Corporation?
L&W Supply is a leading specialty distributor of drywall, ceiling tiles, steel framing and other building materials used by commercial and residential contractors. L&W Supply delivers the products and capabilities offered by a national distributor paired with the service and personal touch usually found only in a locally owned business.
As an Inside Sales Associate, you will provide assistance to customers as they purchase the materials they need for a variety of building projects. From the moment you greet customers until their sales have been finalized, you will provide them with superior service and building material expertise.
Specific duties may include:
- Providing support to our Outside Sales team Coordinates delivery requests with Dispatch and other L&W branches
- Assisting customers in developing L&W solutions to meet their needs
- Discussing features and benefits of products and services
- Establishing rapport with new customers and nurturing relationships with long term customers
- Soliciting feedback from customers on products and services
- Coordinating delivery requests to ensure efficiency and customer satisfaction
- Assisting in the development of branch sales plan and strategy
- Assisting in the design and execution of merchandising strategy
- Determining customers’ needs and recommending appropriate products and solutions, up-selling additional products and supplies for each job
- Answering incoming phone calls and emails to assist customers in a timely manner
- Accepting payment and applying it to the appropriate customer account
- Arranging with the warehouse for customer product pickup
- Reordering products to keep the store and warehouse shelves well stocked
- Addressing and resolving service concerns, should they arise
Specific qualifications include:
- Bilingual speaking in Spanish / English is required
- 1-2 years' experience with interior building products is preferred
- Excellent communication and interpersonal skills
- Solid time management and prioritization skills
- Basic computer skills
- Positive attitude and team player
- Detail and service oriented
Benefits may include:
- Health, dental, and vision coverage - eligible after 60 days, low out of pocket
- 401(k) with generous company match - eligible after 60 days, immediately vested
- Employer paid employee assistance program
- Employer paid short term and long term disability
- Employer paid life insurance
- Flex spending
- Paid vacation
- Paid sick days
- Paid holidays
Equal Opportunity Employer / Drug Free Workplace
ABC Supply values diversity and we actively encourage women, minorities, and veterans to apply.
