What are the responsibilities and job description for the Customer Service Specialist (CVG) position at L2 Aviation?
Description
Position : Customer Service Specialist
Location : Cincinnati, OH (CVG Airport area)
Description :
Avionics systems integration and connectivity company seeks Customer Service Specialist to assist in customer responsiveness, solutions provision, and sales support for growing engineering, aircraft maintenance, aviation services, and certification office at CVG airport. The candidate must have a good working knowledge of the aviation industry, including sales and support processes, and be proficient in document editing, spreadsheet manipulation, and Microsoft office, with a true customer-first mentality.
Primary Responsibilities :
- Assist with and frequently coordinate customer meetings and interface functions
- Ensure compliance with, seek improvement in, and recommend improvements within customer service Standard Operating Procedures (SOPs), templates, checklists, and related processes
- Responsible for managing numerous customer-facing initiatives and response management
- Familiar with and comfortable managing the above using the Microsoft Office suite, including Teams and Planner
- Assist with updating Customer Relationship Management (CRM) System application
- Assist in meeting and greeting L2 visitors, addressing incoming customer requests, handling customer service and responsiveness issues, as they arise
- Assist with maintaining and recommending improvements for customer-facing SharePoint sites, including coordination of access for users
- Assist with "rights to use" letters (letters of authorization), including tracking and resolving appropriately
- Process customer purchase orders, order entry, processing, and project tracking
- Assist with internal and external customers, including assistance with parts pricing, services, and proposal inquiries
- Assist with coordinating customers' service requirements with other appropriate departments as necessary to ensure effective customer service
- Assist with monitoring product order shipment to ensure on-time delivery to the customer
- Support tradeshow events, working with vendors, marketing team, and shipping companies
- Assist Account Managers, contacting customers as required, to follow-up and resolve customer requests, as required, if Manager is not available
- Other responsibilities as assigned at the discretion of supervisor.
Qualifications :
Required Skills and Abilities :
Please note that initial training for certain positions may take place at our Dripping Springs, Texas location, and could last between four to six weeks, depending on the role and the candidate's qualifications and experience.
Company Quality Policy :
L2 is committed to quality and continuous improvement in all areas of our organization. We provide solutions based on our customers' needs and are dedicated to ensuring that all expectations are surpassed. We are fanatical in ensuring our solutions meet or exceed regulatory and customer requirements. Working as a team, all employees are involved in the continuous quality improvement process to ensure that the company goals for quality, timeliness, responsiveness, and innovation are met, thereby ensuring customer satisfaction.
Benefits
Health Insurance
Paid Time Off (PTO)
Dental Insurance
401(k)
Vision Insurance
Tuition Reimbursement
Shift Differential Pay
Life Insurance
Referral Program
Employee Discount Programs
Flexible Spending Account
Health Savings Account
Professional Development Assistance
Employee Assistance Program
