Demo

Retail Sales Manager - Loma de Vida Spa

La Cantera Resort & Spa
San Antonio, TX Full Time
POSTED ON 3/26/2025
AVAILABLE BEFORE 5/25/2025
About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

#PGH-BMC
Location Description:
Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:
  • Full Time employees have access to Medical and Dental insurance to fit your needs
  • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
  • 401K match (Let us help you build your financial future)
  • Companywide Hotel Room Discounts (Who doesn’t love to get away)
  • Paid Time Off
  • Employee Assistance Program (We are here to support you)
  • Employee family events (bring the kids!)
  • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few and many more, please inquire for more details.

One of the premier luxury resorts in San Antonio, La Cantera reimagines its ranch roots through 496 rooms, 34 boutique-style Villas, and an exclusive adults-only floor. Overlooking 550 acres of The Texas Hill Country, La Cantera has become one of the most sought after San Antonio resorts. At La Cantera, sophistication meets relaxation. Every experience provides the opportunity to discover something new. From our 25,000 sq. ft destination spa, Loma de Vida Spa & Wellness, a championship golf course, guests can immerse themselves in the San Antonio scenery. Unlike other Hill Country resorts, La Cantera invites the peaceful Hill Country ambiance into every space.
Overview:
The Retail Sales Manager will be responsible for building and generating retail revenue streams both at Loma de Vida Spa and in Recreation. The Retail Sales Manager will also be responsible for hosting supporting Group Events once scheduled and booked by the Asst. Groups Sales Manager. The Retail Sales Manager will serve as a MOD.

The Retail Sales Manager will strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the La Cantera Resort and Spa Culture as well as promoting La Cantera Resort and Spa as both the Destination and Employer of Choice!

ESSENTIAL JOB FUNCTIONS:
  • Organize and orchestrate monthly retail meetings to discuss motivational sales techniques, review of monthly sales and overall development of associates.
  • Create and be actively involved in promotional events.
  • Staff photo-shoots and other marketing events to create revenue.
  • Review leverage reports to assess additional training needs for individual Make Up Artists.
  • Maintain consistent rapport and motivation with all staff and department.
  • Additional projects or duties may be assigned by Director if needed.
  • Adheres to the steps of service using the service standards manual
  • Enters orders accurately into POS systems
  • Follows all proper bookkeeping and cash handling procedures
  • Ensures all opening, on-going and closing side work is complete and signed off by a MOD
  • Informs and promotes guests of daily specials
  • Offers creative selling of products to guests
  • Answers questions and/or makes recommendations on take-home care items
  • Provides general resort information for guests
  • Offers warm and sincere welcome/farewell for all guests of La Cantera Resort and Spa

Qualifications:
  • High school diploma or equivalent
  • Prior hospitality experience preferred
  • At least two years of high retail volume experience preferred
  • At least one year luxury hospitality experience preferred
  • At least 6 months POS system experience preferred
  • Must be a United States citizen or possess a valid work permit
  • Must be able to read, write and speak English
  • Must be at least 21 years of age
  • Must be able to accurately follow instructions, both verbally and written
  • Must possesses excellent communication skills
  • Must be professional in appearance and demeanor
  • Must be able to work under pressure
  • Must be able to work in a fast paced environment

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