What are the responsibilities and job description for the Spa Supervisor position at La Cantera Resort & Spa?
About Us:
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Location Description:
One of the premier luxury resorts in San Antonio, La Cantera reimagines its ranch roots through 496 rooms, 34 boutique-style Villas, and an exclusive adults-only floor. Overlooking 550 acres of The Texas Hill Country, La Cantera has become one of the most sought after San Antonio resorts. At La Cantera, sophistication meets relaxation. Every experience provides the opportunity to discover something new. From our 25,000 sq. ft destination spa, Loma de Vida Spa & Wellness, a championship golf course, guests can immerse themselves in the San Antonio scenery. Unlike other Hill Country resorts, La Cantera invites the peaceful Hill Country ambiance into every space.
Overview:
The Spa Supervisor shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the La Cantera Resort and Spa Culture as well as promoting La Cantera Resort and Spa as both the Destination and Employer of Choice!
ESSENTIAL JOB FUNCTIONS:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
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Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:
- Full Time employees have access to Medical and Dental insurance to fit your needs
- Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
- 401K match (Let us help you build your financial future)
- Companywide Hotel Room Discounts (Who doesn’t love to get away)
- Paid Time Off
- Employee Assistance Program (We are here to support you)
- Employee family events (bring the kids!)
- Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few and many more, please inquire for more details.
One of the premier luxury resorts in San Antonio, La Cantera reimagines its ranch roots through 496 rooms, 34 boutique-style Villas, and an exclusive adults-only floor. Overlooking 550 acres of The Texas Hill Country, La Cantera has become one of the most sought after San Antonio resorts. At La Cantera, sophistication meets relaxation. Every experience provides the opportunity to discover something new. From our 25,000 sq. ft destination spa, Loma de Vida Spa & Wellness, a championship golf course, guests can immerse themselves in the San Antonio scenery. Unlike other Hill Country resorts, La Cantera invites the peaceful Hill Country ambiance into every space.
The Spa Supervisor at Loma de Vida will be an integral member of the team that creates distinctively different and authentic experiences for our guests by leading the Spa Concierge and Spa Attendant Teams. She/he will exemplify La Cantera Resort and Spa culture while working to always provide exceptional service and operational excellence to both internal and external guests.
The Spa Supervisor shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the La Cantera Resort and Spa Culture as well as promoting La Cantera Resort and Spa as both the Destination and Employer of Choice!
ESSENTIAL JOB FUNCTIONS:
- Supervise day-to-day operations of the Spa Concierge and Spa Attendant teams including supporting and creating operational protocols.
- Prepare and manage Spa Concierge and Spa Attendant schedules according to business forecast, payroll budget guidelines, productivity, and labor control requirements.
- Work closely with Lead Spa Concierge to ensure all standards and expectations are met.
- Oversee the spa facilities and operations, as Manager on Duty as needed.
- Act as a role model of La Cantera Resort & Spa Standards of Excellence, values and mission for guests and associates.
- Maintain current knowledge of all spa policies and procedures, spa services including spa treatments, spa amenities, fitness classes, hours of operations, and spa retail.
- Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding La Cantera Resort & Spa and the surrounding area to answer any questions guests may have.
- Ensure associates are aware of all discount rates, special packages, products, services, and general info needed to handle guest spa reservation requests daily.
- Assist with new Spa Concierge and Spa Attendant hiring.
- Conduct training for existing and new Spa Concierges and Spa Attendants.
- Support Retail Specialists in all retail training for Spa Concierges.
- Perform Spa Concierge and Spa Attendant duties as needed.
- Responsible for communicating guest issues and guest incidents promptly.
- Responsible for managing the booking of services and activations in both B4T and WAYS.
- Complete requested tasks within the allotted timeline and submit them to the direct supervisor for review.
- Follow all processes and protocols regarding inventory management and Craftables supply orders. Every order must be placed and received in Craftables. No orders are to be placed via phone call. Ensure Craftables Excel sheets are always up to date.
- Manage payroll to support hotel occupancy and Event Groups.
- Create event calendars for Holidays and Special Groups.
- Inform Leaders of any guest concerns or incidences needing further attention. If applicable, complete a Guest Incident Report on any issues (solved or unsolved issues) and follow up on issues as needed.
- Maintain via Adaco all business supplies needed to keep Spa Front Desk and HoH (Heart of House) operations running smoothly.
- Must have a high school diploma/GED or higher. Bachelor’s degree preferred.
- Hospitality experience with knowledge of the Spa industry preferred.
- Excellent communication skills, both written and verbal.
- Proficient in Microsoft Office software applications such as Word, Excel, and Outlook.
- Must have current TABC and Food Handler Certificates.
- Experience with resort/spa reservation systems a plus.
