Collector

La Capitol's culture is rooted deep in our core values. We commit ourselves to giving outstanding service. We believe that it is an honor and a privilege to serve our members and we pride ourselves in making them our top priority.

Our mission is to improve the financial wellbeing of our members! This is our focus and passion. However, this passion cannot be sustained without employing the best people around. Companies like to talk about their talent, but at La Capitol Federal Credit Union, we like to demonstrate our passion in the way we do our jobs. Simply put, we expect the best and look for the best from our employees. Purpose, drive and yes, passion; they are all here. If you are looking for that kind of energy and vision, we are always looking for great people!

At La Capitol FCU we don’t just offer our employees a job, we offer career opportunities. Do you want to be the newest member of our team? Apply now if so!

We are currently hiring for a Collector to join our Collections Department. This individual will be responsible for the control of late and/or delinquent loan accounts and pending late payment reminders. Make follow up telephone calls on delinquent loan accounts and maintain accurate records on delinquent loan accounts. Optimize collections on accounts while balancing the goodwill of members with the overall business interests of the credit union.

Essential Duties and Responsibilities:

1. Contact delinquent members by telephone, email and mail to collect past due accounts on behalf of the credit union including the determination of the payment status and the reasons for the delinquency.

2. Assist member in developing plans to bring accounts to a current status. Develop workout plans and collect on overdue accounts wherever possible.

3. Notify co‐signers regarding status of delinquent accounts.

4. Maintains and documents note files in a detailed manner so that a thorough record is reflected of all his/her actions, phone calls, and location efforts.

5. Secure credit bureau reports. Skip trace on loan accounts. Maintain accurate data for repossession log, bankruptcy files, charge‐

off list, etc.

6. Research payroll deductions, tops, starts, and changes as they may affect the status of a loan repayment.

7. Assist members with delinquent real‐estate loans to resolve delinquency.

8. Determine when to compromise and settle balances and when to initiate foreclosure or repossession proceedings.

9. Determine when loan collateral should be repossessed, and serve as liaison with attorneys or agencies in handling repossession of collateral.

10. File all claims, attend hearings, and coordinate with trustees for all bankruptcy filings.

11. Investigate and correct discrepancies in loan applications and credit bureau reports.

12. Possesses adequate product knowledge as measured by the annual product knowledge certification assessment.

13. Locates members who have discontinued payment on their accounts and makes arrangements for the return of the loans to a current status.

14. Locates members with whom the office has lost contact and provides the payment on their loans.

15. Counsels delinquent members concerning their payment problems with two goals in mind: (1) to collect monies rightfully due to the credit union, and (2) to provide financial assistance to the members.

16. Authorizes overrides on delinquent accounts for the office personnel.

17. Makes adjustments when the computer reflects an error, thereby showing accounts as delinquent when in actuality they are in a current status.

18. Understands compliance issues and attends training as they relate to credit union services including but not limited to:

a. Bank Secrecy Act

b. Reg P

c. Patriot Act

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Education:

• Associate (Preferred)

Experience:

• Debt Collection: 1 year (Preferred)
• Financial Institution: 1 year (Preferred)

Ability to Commute:

• Baton Rouge, LA 70802 (Required)

Work Location: In person