Interactive Teller

La Capitol's culture is rooted deep in our core values. We commit ourselves to giving outstanding service. We believe that it is an honor and a privilege to serve our members and we pride ourselves in making them our top priority.

Our mission is to improve the financial wellbeing of our members! This is our focus and passion. However, this passion cannot be sustained without employing the best people around. Companies like to talk about their talent, but at La Capitol Federal Credit Union, we like to demonstrate our passion in the way we do our jobs. Simply put, we expect the best and look for the best from our employees. Purpose, drive and yes, passion; they are all here. If you are looking for that kind of energy and vision, we are always looking for great people!

At La Capitol FCU we don’t just offer our employees a job, we offer career opportunities. Do you want to be the newest member of our team? Apply now if so!

The Interactive Teller will engage members in a professional, positive, and productive manner while they use Interactive Teller Machines (ITMs) at La Cap branches. The role involves processing transactions, educating members about La Cap’s products and services, and assisting with digital needs. This position emphasizes always prioritizing members' best interests and improving their financial well-being through efficient transactions and account services.

Essential Duties and Responsibilities:

• Answer and respond to video calls promptly and professionally.
• Process transactions through video transmission via the Interactive Teller Machine (ITM).
• Use multiple software programs simultaneously to handle transactions and communicate with multiple members.
• Facilitate transactions requiring additional approval using sound decision-making skills.
• Perform regular teller’s transactions through electronic/remote interactions in compliance with La Cap’s policies and procedures.
• Educate members and cross-sell products by identifying needs and offering appropriate solutions.
• Serve as a Subject Matter Expert on ITMs, staying updated on technology and process improvements.
• Guide members through self-service handling of account maintenance requests through digital channels.
• Exhibit excellent problem-solving skills, resolving customer inquiries and issues with professionalism.
• Communicate clearly to build trust and rapport with customers, explaining the use of the Virtual Teller Station and alleviating any concerns about new technology.
• Perform end-of-day balancing as per La Cap procedures.
• Adhere to security, audit, and compliance requirements.
• Achieve and maintain required performance goals and KPIs.
• Provides assistance to credit union initiatives such as member call lists, campaign lists, and branch reports.
• Complete special projects as assigned by La Cap management.
• Understands compliance issues and attends training as they relate to credit union services including, but not limited to: Bank Secrecy Act, Reg P and Patriot Act

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance
• Volunteer time off

Schedule:

• Day shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Preferred)
• Call center: 1 year (Preferred)

Ability to Commute:

• Baton Rouge, LA 70802 (Required)

Work Location: In person