OUTREACH COORDINATOR

Full job description

Position Summary :

This position assists the Outreach Manager in securing new customers for the Weatherization Program. This position must be committed to work toward reaching the program goals and to work toward ensuring that quality weatherization work is performed on all eligible clients' homes to make their homes more comfortable and energy efficient.

Detailed Job Responsibilities :

• Identify, verify, and assist low-income families that are eligible for Weatherization services
• Target potential customers living within the City of Milwaukee as well as Milwaukee, Waukesha, and Jefferson Counties; and work with them throughout the entire application process
• Generate sufficient applications to reach program and contract goals
• Identify multi-unit properties with one or more tenants receiving energy assistance and then work with the property manager to identify additional tenants to meet the required level of 50% of tenants that are receiving energy assistance.
• If necessary, assist tenants with energy assistance process to reach the required level of 50%
• Review and verify information on applications as a means of determining eligibility per Weatherization Program Manual.
• Provide assistance throughout the application process to the tenant, property manager and building owner in order to qualify the property for an energy audit
• Send appropriate documentation and application materials to the tenant and / or owner
• Provide follow-up services to ensure completion of the application and verification process
• Contact eligible clients to indicate forthcoming service expectations; send approval letters and weatherization information flyers.
• Maintain customer contact via phone, email and in writing during the application and verification process
• Obtain copies of all correspondence and supporting documentation as required by the Home Energy Assistance Program (WHEAP)
• Maintain communication with Energy Assistant specialists from WHEAP to help clients apply for benefits.
• Maintain communication with WHEAP staff regarding client status, outcomes and program objectives.
• Maintain communication with Weatherization auditors
• Complete compliance check list and transfer job file to the Energy Audit Manager
• Complete customer communication and follow up according to the La Casa Weatherization Program Customer Service Policy
• Complete entering job information in the HE system according to the Weatherization Program Manual and La Casa processes
• Other duties as assigned or needed

Job Skills Requirements :

Education Requirements :

Desired Characteristics :

Environmental Requirements :

Job Type : Full-time

Pay : $17.00 - $22.00 per hour

Schedule :

Work Location : In person

Contact Hanan Saint-Hilaire at hsaint-hilaire@lacasadeesperanza.org or (262) 832-1508

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Salary : $17 - $22