Outreach Coordinator

Position Summary:

This position assists the Outreach Manager in securing new customers for the Weatherization Program. This position must be committed to work toward reaching the program goals and to work toward ensuring that quality weatherization work is performed on all eligible clients’ homes to make their homes more comfortable and energy efficient.

Detailed Job Responsibilities:

• Identify, verify, and assist low-income families that are eligible for Weatherization services
• Target potential customers living within the City of Milwaukee as well as Milwaukee, Waukesha, and Jefferson Counties; and work with them throughout the entire application process
• Generate sufficient applications to reach program and contract goals
• Identify multi-unit properties with one or more tenants receiving energy assistance and then work with the property manager to identify additional tenants to meet the required level of 50% of tenants that are receiving energy assistance.
• If necessary, assist tenants with energy assistance process to reach the required level of 50%
• Review and verify information on applications as a means of determining eligibility per Weatherization Program Manual.
• Provide assistance throughout the application process to the tenant, property manager and building owner in order to qualify the property for an energy audit
• Send appropriate documentation and application materials to the tenant and/or owner
• Provide follow-up services to ensure completion of the application and verification process
• Contact eligible clients to indicate forthcoming service expectations; send approval letters and weatherization information flyers.
• Maintain customer contact via phone, email and in writing during the application and verification process
• Obtain copies of all correspondence and supporting documentation as required by the Home Energy Assistance Program (WHEAP)
• Maintain communication with Energy Assistant specialists from WHEAP to help clients apply for benefits.
• Maintain communication with WHEAP staff regarding client status, outcomes and program objectives.
• Maintain communication with Weatherization auditors
• Complete compliance check list and transfer job file to the Energy Audit Manager
• Complete customer communication and follow up according to the La Casa Weatherization Program Customer Service Policy
• Complete entering job information in the HE system according to the Weatherization Program Manual and La Casa processes
• Other duties as assigned or needed

Job Skills Requirements:

• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Ability to keep several projects moving and on target simultaneously
• Ability to demonstrate problem solving, mathematical, reasoning and organizational skills
• Ability to read maps and locate addresses using GPS and other online tools
• Understanding of local geography, cities, towns, and rural communities
• Weatherization experience
• Knowledge of homes construction process a plus
• Knowledge of Microsoft Office Software Programs
• Good time management skills and ability to be flexible, be able to meet deadlines for production objectives
• Ability to work independently outside the office and meet production goals
• Demonstrated team player and ability to interact professionally with a variety of personnel in a busy production environment
• Must exhibit strong attention to detail, safety consciousness and a willingness to learn
• Must have a valid driver’s license
• Able to speak and understand English
• Must maintain strict confidentiality

Education Requirements:

• High school diploma, GED or equivalent experience required.

Desired Characteristics:

• Building trades experience
• Weatherization or construction experience
• State Energy Assistance Program experience
• Bi-lingual in English and Spanish

Environmental Requirements:

• Must be able to work in fast-paced environment
• Must be able to lift up to 25 pounds several times daily
• Must be able to sit for long periods of time daily
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $17 - $22