Housing Case Manager

Job Description

Housing Case Manager will be dedicated to working with domestic violence homeless survivors, aiding, advocating, and supporting them as they move quickly into housing and providing client-driven services to assist in maintaining housing. Embracing a trauma-informed approach, housing first model, harm reduction, and eviction prevention.

Working Conditions

· Work hours: Monday – Friday

· Client home visits

Responsibilities

• Perform a client needs assessment, prepare housing stabilization goals, and assist in completing personalized safety plans.
• Monitor and document progress toward client goals.
• Provide internal referrals to La Casa, Inc. or community resources as needed.
• Deliver Housing Assistance Payments and Utility Assistance Payments as needed.
• Track clients’ compliance with rapid rehousing domestic violence (RRH DV), tenant base rental assistance (TBRA), and Neighborhood Stabilization Program (NSP) requirements.
• Perform and document a minimum of one monthly site visits to all program units.
• Assists clients in identifying service resources for obtaining and maintaining stable housing.
• Works closely with shelter and nonresidential staff to ensure smooth transition of residential clients into Transitional Housing Program.
• Collaborates with the property manager(s) to provide an eviction prevention model.
• Assists clients of temporary housing to receive reasonable accommodations as needed.
• Attend NM Coalition to End Homelessness meetings.
• Work closely with clients to provide job readiness skills, assist with getting social security disability and/or public assistance
• Conduct in-person groups for housing clients to provide life skills.
• Work closely with the Housing Program Manager to assist in searching for and obtaining housing.
• Communicate effectively to the housing team when changes arise and document them in client files.
• Conduct service assessments for clients seeking services.
• Participates in a weekly file review with Program Manager and Housing Director to insure that files are compliant with HUD guidelines.
• Performs ongoing coordination of services in an empathic manner, using the principles of trauma-informed care.

Expectations:

· Ability to objectively advocate for the needs/rights of others.

· Excellent verbal and written communication skills.

· Ability to take initiative and work independently, as well as within a team.

• Ability to manage multiple tasks and meet deadlines with exceptional organizational and record-keeping skills.

· A collaborative and flexible style; needs to be an active and engaged team player.

· Positive attitude and pro-active approach to problem-solving.

• Regular access to independent transportation, valid driver’s license, and proof of

insurance for effective service delivery.

Qualifications:

• Associate’s or Bachelor’s Degree preferred; crisis intervention and case management knowledge.
• Or, high school graduation, or its equivalent, plus at least two years of experience in social service or human service programs.
• Or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

· Fluency in Spanish and English.

· Attend continued education training on advocacy and trauma-informed services for victims and their children.

· Valid New Mexico driver’s license and access to a vehicle.

• Commitment to inclusivity, equity, and diversity.
• Complete and pass a CYFD background check.
• Completion of a minimum of 40 hours of advocacy training within 60 days of hire is required; previous completion of the training is strongly preferred.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Experience:

• Case management: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person

Salary : $20