High Fidelity Wraparound Coach

ABOUT LA CHEIM

La Cheim has been providing a robust continuum of care for nearly 50 years to help children and adults who were previously unreachable. Our non-public school, community mental health center, therapeutic behavioral services program, and Short-Term Residential Treatment Program offer educational and mental health services throughout Alameda and Contra Costa County. 

Our team is made up of teachers, art therapists, counselors, psychiatrists, psychologists, RNs, social workers, MFTs, and mentors who are known for their caliber and compassion. They create life-changing experiences for those they serve. All La Cheim programs embrace and apply a Trauma-Informed approach to addressing emotional and behavioral issues.

By joining La Cheim you will be part of a supportive community serving an inspiration mission. You will enjoy rich benefits, valuable training and wellness opportunities, close support, and room to grow. 

POSITION DESCRIPTION

The High Fidelity Wraparound Coach facilitates a team process to give families voice and choice with the outcome of youth with behavioral health issues living in a stable family or community setting. The Coach also supports program fidelity and development through individual and group training and support.

The physical duties associated with this position are consistent with duties associated with work performed in an office setting. This job description serves only as a general description of anticipated day-to-day responsibilities of the position. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. The Chief Program Officer retains the discretion to add duties or change the duties of this position at any time. To perform this job successfully, you must be able to carry out each essential job function satisfactorily.

QUALIFICATIONS AND SKILLS

1. Bachelor’s degree in social work, psychology or counseling or another related field. Demonstrably equivalent knowledge gained through alternative courses of study and life experience.
2. Minimum of two years of work experience in management.
3. Experience working in a nonprofit setting preferred.
4. Must be able to pass all required tests and clearances (Live Scan (DOJ, FBI, Guardian, TB test, etc.)
5. The ability to document provided services effectively and work efficiently in a fast-paced environment.
6. Must be skilled in team collaboration, time management, and working with clients with severe mental illnesses.
7. Culturally sensitive and skillful at collaborating with a diverse population.
8. Steady, even temperament – ability to project calmness and courtesy.
9. Maintains fixed and regular scheduled hours.
10. Professional licensure and required supervision coursework current.

PROFESSIONAL ATTRIBUTES

1. Willingness to learn a variety of tasks, possesses excellent communication skills, a thorough understanding of nonprofit practices, a serious work ethic, and a desire to work in a team-orientated environment.
2. Possesses the ability to work independently, establish priorities, and meet deadlines. 
3. Understands the importance of customer service and being professional.
4. Knowledge and experience with diverse groups of people of lower socioeconomic conditions.
5. Demonstrate skills in conflict management.
6. Competency in MS Office: Word, Access, Publisher, Outlook, Excel, and PowerPoint.
7. Strong organizational and communication skills with the ability to manage multiple priorities.
8. Ability to maintain a good working relationship with all co-workers and the general public. Must use good judgment in recognizing the scope of authority.
9. Ability to travel to sites within 15 to 30 mile radius of the office.

LICENSES AND CERTIFICATIONS

1. Must be a Certified Wraparound Facilitator.
2. Must successfully pass all required background screenings.
3. Valid CA Drivers’ License, access to reliable transportation, and the ability to meet La Cheim’s driving record requirements.
4. Functions as a “team player,” prioritizing the organization’s best interests.
5. Proactively identifies opportunities for improvement and ways to contribute.
6. Exhibits creativity, adaptability, openness, and a high level of professionalism.
7. Possesses strong organizational and interpersonal skills.
8. Maintains confidentiality with discretion.
9. Demonstrates excellent verbal and written communication skills.
10. Works effectively independently and pays close attention to detail.
11. Collaborate well with other agency staff.
12. Outstanding organizational and time management abilities.
13. Exhibit a strong professional commitment and represent La Cheim effectively while engaging with the community.

PHYSICAL REQUIREMENTS

The following is the extent of the specific activity required for this position:

1. Stairs – climbing stairs up to 50-100 – up to 2-4 hours, not continuously.
2. Sitting – up to 2 hours, not continuously; standing – up to 4 hours, not continuously
3. Walking – up to 2 hours, not continuously; bending over – up to 1 hour, not continuously.
4. Crawling – up to 0 hours; climbing – up to 0 hours, reaching overhead – up to a few minutes.
5. Crouching – up to ½ hour, not continuously; kneeling – up to a few minutes
6. Balancing – up to 0 hours; pushing or pulling – up to a few minutes.
7. Lifting or carrying – 25 pounds or less; repetitive use of feet – up to 0 hours
8. Repetitive use of hands – up to 0 hours
9. Grasping – with one or both, simple and firm, for up to 1 hour, not continuously
10. Fine dexterity - either hand up to 1 hour, not continuously Auditory and visual acuity – 8 hours within normal limits and maybe with glasses, contact lenses or hearing aids.
11. Driving cars and vans; Exposure to uneven concrete and blacktop
12. Exposure to normal dust, heat, and noise
13. Exposure to emotionally disturbed students who may be physically and verbally violent and require safe physical management.
14. Frequent exposure to office equipment.

ESSENTIAL DUTIES

Oversee Program Development* 70%

1. Receive, verify and assign referrals. Communicate with county workers re: status of cases.
2. Plan and evaluate youth programs
3. Complete monthly billing and monitor collections. Work with contract managers to resolve billing issues.
4. Develop and maintain La Cheim’s partnerships to benefit families.
5. Create and implement new policies and procedures in consultation with senior leadership.
6. Collect statistical information and program outcomes.
7. Monitor field for best practices.
8. Market program to counties and community organization

Supervisory Responsibilities* 30%

1. Manages employee and team performance; ensures adequate training for employees; communicates job expectations and coach employees; supports employee professional development aspirations; investigates complaints and performance concerns; implements disciplinary action as needed and in consultation with MACC Human Resource Services.
2. Manages the hiring process for positions within this team; develops and updates job descriptions; develops performance expectations, identifies essential functions and knowledge, skills and abilities required; assigns work shifts; completes position requisition forms; forms selection committees, if applicable, and ensures compliance with organization processes for interview and selection of employees.
3. Manages and ensures effective employee relations; creates an ethical, inclusive, non-discriminatory, and safe work environment; establishes effective communication lines/methods; identifies and solves employee problems; manages conflict, responds to and resolves grievances.
4. Accepts resignations; initiates terminations and executes layoff actions following established protocols.
5. Reviews and approves leave and overtime requests; completes and reviews time cards in a timely manner, ensuring all information submitted is accurate to the best of the incumbent’s knowledge.
6. Ensures all personnel changes for this team are entered into the Human Resources Management System in a timely fashion to ensure compliance and accuracy.
7. Maintain competencies in contract required Wraparound models to effectively supervise, coach and train staff.

FLSA determination criteria:  This position is exempt on an administrative basis as it regularly receives a predetermined amount of pay constituting all of the employee’s salary which is above the federal minimum, primary duty consists of performing office work directly related to the management and general business operations of the employer, and the work includes the exercise of discretion and independent judgment with respect to matters of significance.

ADDITIONAL RESPONSIBILITIES

1. Complete all required trainings as assigned
2. Attend all mandatory meetings
3. Meet regularly for individual oversight with supervisor(s)
4. Other duties may be required as La Cheim continues its development. Employees are expected to be flexible and responsive to changes in the scope of duties.
5. Understand and embody La Cheim's philosophy, organizational culture, and communication channels by practicing a collaborative approach.
6. Complete any additional tasks assigned by the Supervisor, Department Head, and/or CEO
7. Provide consultation to group home staff and assist in establishing behavior expectations.
8. Interact with residents appropriately within the environment. Be able to respond effectively during crisis situations
9. Attend scheduled team and staff meetings; facilitate conferences with residents to enhance participation.
10. Meet regularly with supervisor to evaluate student progress
11. Attend IEP meetings as scheduled
12. Maintain professional behavior and boundaries in all interactions with residents and staff
13. Employees are expected to be flexible and responsive to changes in the scope of duties.
14. Participate in the monthly relevant training provided by Relias and complete other assigned training.

EQUAL OPPORTUNITY EMPLOYER

La Cheim School, Inc. is committed to diversity in its programming and in creating a staff reflective of the populations of the San Francisco Bay Area, and will not discriminate against applicants, employees, or unpaid veterans. We encourage and actively recruit applicants representing diversity of race, color, age, sex, race, religion, national origin, sex/gender expression and physical ability.

Salary : $33 - $35