What are the responsibilities and job description for the Patient Service Representative position at La Clinica Del Valle?
Patient Services Representative
Full Time with Summer Closure | Hourly
Crater High School
We’re committed to compassionate care for all. Our patients. Our employees. You.
At La Clinica, we love our patients and enthusiastically treat them with the same care, respect, and dignity that we would our friends, family, and neighbors because that's who they are. If this appeals to you, La Clinica might be the right place to build your career. We’re looking for the right team members to treat our patients with this level of care.
We extend our commitment to compassionate care to our employees as well. We invest in our employees' lives through competitive pay, comprehensive benefits packages, easy access to wellness, personal and professional development workshops, and a focus on healthy work-life harmony. Check out our careers page to learn more about why our employees love working at La Clinica.
The Patient Services Representative (PSR) provides excellent customer service while supporting essential administrative functions of the clinic. This role manages the front desk reception and check-in process, maintains accurate patient information in electronic health records, verifies insurance coverage, schedules appointments, fields billing questions, and ensures smooth clinic operations. Strong communication skills, attention to detail, and competence with healthcare information systems is required. The Patient Services Representative promotes a welcoming, efficient, and positive experience for all patients and staff.
Accountabilities Include:
- Open and close SBHC daily and maintain an organized, welcoming environment.
- Greet students, verify appointments in EHR system, collect forms, and support clinical workflow.
- Ensure accurate documentation for grants, regulatory and reimbursement requirements.
- Coordinate with school staff, parents, and community partners to address health needs and promote wellness initiatives.
- Participate in after school activities, fostering a healthy school environment.
- Maintain up-to-date knowledge of school district policies, youth health resources, and SBHC offerings.
Qualifications:
- Excellent verbal and written communication skills. Ability to interact professionally with diverse patients and staff.
- Ability to work independently and as part of a team.
- Commitment to supporting student health and well-being.
- Excellent communication and interpersonal abilities
- Detail-oriented with strong organizational and multi-tasking abilities.
- Proficient with computers, tablets, and mobile devices. Experience with electronic health record and practice management software a plus.
- Commitment to providing compassionate, equitable care and service to all patients.
- Skilled at managing conflict and diffusing challenging situations calmly and respectfully.
- Cross-Training & Flexibility: This position requires cross-training in various health services and the ability to work in multiple schools across different SBHC districts as needed. The successful candidate will demonstrate flexibility and a collaborative spirit, contributing to the overall success and smooth operation of the health services within diverse school environments.
- Bilingual candidates are encouraged to apply, but it is not a requirement.
Education and Experience:
- High school diploma or GED required.
- 1 year experience in busy, fast-paced office environment
Equity Statement:
At La Clinica, we commit to engage everyone in a welcoming, respectful, and loving way and to maintain the dignity and value of all people above everything else. These standards align with our organization’s vision of absolute excellence, open-hearted community, and well-being for all.
For more information, please visit our website at: https://laclinicahealth.org/patients/approach/
Applications will be reviewed by the appropriate Department for interview; those selected must be able to provide proof of legal right to work in this country. Criminal history background check and pre-employment drug screen will be performed prior to any job offers. La Clinica is a drug free work environment. Equal Opportunity Employer. La Clinica complies with the Americans with Disabilities Act. If you consider yourself disabled and desire assistance in the application process, please contact the Human Resources Department
