What are the responsibilities and job description for the Team Lead position at La Clinica Del Valle?
Team Lead
Full Time | Exempt
SOU Student Health and Wellness Center
Are you an experienced medical professional ready to take the next step in your career? Join La Clinica as a team lead, where you’ll have the opportunity to guide, mentor, and collaborate with a talented group of healthcare professionals to deliver high-quality care to our patients.
We're looking for individuals who are passionate about helping others and thrive in a collaborative environment. Your empathy, dedication, and strong communication skills will be essential as you assist our patients throughout their healthcare journey.
At La Clinica, we value work-life balance and recognize its importance in building a supportive and fulfilling work environment. You'll join a team with supportive teammates and compassionate leadership committed to your growth and success. While bilingual proficiency in English and Spanish is encouraged, it is not a requirement for this position. All qualified applicants are welcome to apply regardless of language proficiency.
Key Responsibilities:
- Lead, coach, and develop assigned Health Center team, ensuring performance standards are met and fostering a culture of continuous improvement.
- Collaborate with clinical and operational teams to streamline scheduling and operational processes, addressing challenges such as appointment management, patient flow, and rescheduling.
- Ensure high-quality customer service across all interactions with patients, providers, insurance carriers, and community partners.
- Communicate the organization’s mission, values, and performance expectations clearly to team members and patients.
- Develop and implement training plans to ensure team members meet core competencies and maintain knowledge of policies and best practices.
- Actively participate in independent hiring decisions, including evaluating candidates and selecting team members to meet operational needs.
- Work with leadership to identify and resolve operational issues and collaborate on facility-related concerns.
- Perform other duties as assigned to ensure the health center operates smoothly and efficiently
Education and/or Experience:
- Required:
- High school diploma or general education degree (GED)
- Three to five years of experience in medical/dental office
- Medical supervisory experience
- Related experience in a Community Health Center(s)
- Experience in one of the following areas: Medical assisting, front desk, behavioral health, clinical services, nursing.
- Excellent interpersonal communication and problem-solving skills
- Skills to intervene and promote reconciliation, compromise and positive outcomes in difficult interactions
- Skilled at using electronic health records as applicable to area of work (EPIC)
- Preferred:
- Associates degree in related field
- Basic knowledge of adult learning models
Why Join Us?
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and supportive team environment
- Make a meaningful impact on the health and well-being of our community
If you’re passionate about leading a healthcare team and dedicated to delivering excellent patient care, we’d love to hear from you.
Equity Statement:
At La Clinica, we commit to engage everyone in a welcoming, respectful, and loving way and to maintain the dignity and value of all people above everything else. These standards align with our organization’s vision of absolute excellence, open-hearted community, and well-being for all.
For more information, please visit our website at: https://laclinicahealth.org/patients/approach/
Applications will be reviewed by the appropriate Department for interview; those selected must be able to provide proof of legal right to work in this country. Criminal history background check and pre-employment drug screen will be performed prior to any job offers. La Clinica is a drug free work environment. Equal Opportunity Employer. La Clinica complies with the Americans with Disabilities Act. If you consider yourself disabled and desire assistance in the application process, please contact the Human Resources Department.
