Team Lead

School Based Health Center Team Lead

Jackson Elementary (Medford)

Full Time | Salary

The School Based Health Center Team Lead provides leadership, direct supervision, expert guidance and oversight for School Based Health Center Patient Services Representatives, consistent with the operational requirements and La Clinica School Based Health Center’s customer service philosophy.

Key Responsibilities

• The SBHC Team Lead provides direct supervision, coaching, development and performance management of all SBHC Patient Service Representatives.
• Investigates clinic scheduling errors, patient volume and flow, unkept appointments and rescheduling, and providers’ time utilization.
• Serves as an expert user of business and clinical system software including Telephone, Outlook, Epic and Meditracks.
• Responsible for the deployment of staff to assure the operational need of the clinic is met.
• Works in collaboration with other site coordinators to assure staff coverage across all sites, may require this position to work in these areas or positions as needed.
• Provides high quality customer service to patients, La Clinica providers and staff, referring providers, insurance carriers, and other community agencies that meets or exceeds the service standards of La Clinica.
• Duties include prompt and professional verbal and written communication; these customer service skills are expected to be shared with other members of the team.
• Provide day to day supervision of designated staff including performance improvement goals and tier completion.
• Responsible for the deployment of staff to assure the operational need of the clinic is met.
• Maintain experience and understanding of all clinical services policies and practices.
  
  

Qualifications

Education and/or Experience :

Required

• Minimum: High School Diploma and one-year experience in a leadership role
• Excellent interpersonal communication and problem-solving skills
• Skills to intervene and promote reconciliation, compromise and positive outcomes in difficult interactions
• Skilled at using electronic health records as applicable to area of work
  
  

Preferred:

• Skilled at using electronic health records as applicable to area of work (EPIC)
• Associate degree in related field
• Basic knowledge of adult learning models
  
  

Why Join Us?

• Competitive salary and benefits package
• Opportunity to lead a dedicated and professional front office team
• Supportive and patient-centered work environment
• Make a positive impact on patient experiences and office operations
  
  

If you’re passionate about leading a healthcare team and dedicated to delivering excellent patient care, we’d love to hear from you.

Equity Statement

At La Clinica, we commit to engage everyone in a welcoming, respectful, and loving way and to maintain the dignity and value of all people above everything else. These standards align with our organization’s vision of absolute excellence, open-hearted community, and well-being for all.

For more information, please visit our website at: https://laclinicahealth.org/patients/approach/

Applications will be reviewed by the appropriate Department for interview; those selected must be able to provide proof of legal right to work in this country. Criminal history background check and pre-employment drug screen will be performed prior to any job offers. La Clinica is a drug free work environment. Equal Opportunity Employer. La Clinica complies with the Americans with Disabilities Act. If you consider yourself disabled and desire assistance in the application process, please contact the Human Resources Department.