Answers Portal Host - Ticketing

Answers Portal Hosts play a meaningful role on our event day team. Answers Portal Hosts assist fans and guests with ticketing needs, specifically providing ticketing technology support via the Ticketmaster platform. Ticketing support should be provided in a friendly and accurate manner, while maintaining a professional appearance with constant consideration being given to customer satisfaction.

This is a part-time role based in Inglewood, CA and is not eligible for benefits. Due to the nature of this industry, the candidate must be available to work a flexible schedule including weeknights, weekends, and holidays to cover high profile concerts and NBA games. The anticipated start date is Tuesday, May 13th.

What You Will Do

• Assist guests by trouble-shooting ticketing issues and assisting with account lookup/creation.
• Accurately employ troubleshooting procedures to ensure ticket integrity remains in place while responding to a guest needs and concerns.
• Use open, flowing communication with and through others to assist a wide variety of people with their ticketing needs, and anticipate guests needs and preferences to offer tailored solutions and recommendations and interactions.
• Assist guests in downloading, signing up, and using the Intuit Dome App.
• Proactively pursue opportunities to create positive first impressions and long-lasting, positive memories.
• Comply with all standards, expectations and policies of the Guest Experience department in order to ensure a safe, fair, and enjoyable workplace experience for all team members.
• Proficiently use technology and assigned company equipment to perform job duties
• Assist guests with general arena information (i.e., event availability, event pricing, event seat selection, event scheduling, general parking information)
• Consistently contribute to the world class guest experience at Intuit Dome that welcomes every guest and demonstrates our service culture commitments.
• Interact in a professional manner when dealing with other building staff, clients, guests, supervisors, and other arena staff.
  
  
  

Your Background, Skills And Qualifications

• Some experience working in or exposure to Ticketing Operations or Box Office roles.
• Knowledge of Ticketmaster or other ticketing products a plus.
• Ability to learn, contribute and thrive in a fast-growing, dynamic environment.
• Must exhibit excellent communication and customer service skills
• Proficient digital literacy with an understanding, or ability to quickly learn, basic our arena ticketing platform (Ticketmaster)
• Previous experience in retail, customer service, or live event/entertainment ticketing space preferred, but not required
  
  
  

Compensation, Benefits & Perks

• Pay rate is $20 per hour, $22 per hour after probationary period
• Holiday Pay
• 401(k) plan via Fidelity - based on specific eligibility requirements
• Event-based work and flexible hours
• Staff meals
• Retail discounts
• Paid training
• Free parking
• Eligible for our monthly recognition program
  
  
  

Physical Requirements

• Able to lift or move equipment up to 40 pounds
• Able to stand, sit or remain in a stationary position during shift
• Able to bend at the waist, reach overhead and horizontal
  
  
  

Essential Environmental Conditions:

• Both indoor and outdoor environments; indoor conditions are generally air-conditioned, while outdoor conditions may include inclement weather such as direct sunlight, heat, humidity, rain, sleet, and wind.
• Exposure to high noise levels and high vibrations
• Comfortable working at various heights
  
  
  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.

About Intuit Dome:

Opening in August 2024, Intuit Dome is the new home of the LA Clippers and will host hundreds of sporting events and concerts each year. Located in Inglewood, Calif., Intuit Dome is built different -- it will redefine fans’ expectations for live experiences and change the music landscape in Los Angeles.

Set to host the 2026 NBA All-Star game and Olympic basketball in 2028, Intuit Dome is over 1 million square feet and features our team training center, business operations offices, five full-sized basketball courts, an 80,000 square foot outdoor plaza and a double-sided Halo Board composed of more than an acre of LED.

The LA Clippers and Intuit Dome are a proud equal opportunity employer. It is our desire and intent that all employees enjoy a professional business working environment that is free from discrimination and harassment. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

To view our employment privacy policy, please visit https://www.nba.com/clippers/california-employment-privacy-policy