What are the responsibilities and job description for the Front Desk Supervisor position at La Colombe d'Or Hotel and Tonight & Tomorrow Restaurant?
Primarily supervises front deskteam members to ensure monitoring an efficient operation for producing effectivefeedback to colleagues and guest satisfaction. Displays a professional andcourteous manner to all employees, arriving, departing, in-house guest byproviding anticipatory service.
Front Office Supervisor inspires,motivates, guides, and oversees the team while sharing knowledge to the frontoffice associates. Is responsible for ensuring hotel charges processeddiligently to guest's accounts, invoices are accurate, direct billing, and billinginstructions are verified. Front Office Supervisor will ensure that all guestsare satisfied and display excellent customer service.
Duties and Responsibilities :
- Manage online, phone and in-person room reservations.
- Welcome guests, check-in, check-out, distributeroom keys and explain the hotel's amenities.
- Billing, collect a method of payment fromcustomers, guest ledger, pending charges.
- Respond to guests' issues and complaints in afriendly and timely manner.
- Explain local amenities and attractions toguests.
- Work with other staff members / departments toensure that all guest rooms meet hotel standards and accommodate any specialclient needs.
- Arrange specialized amenities for arrivals andVIP guest.
- Liaison between Front Office and Valet.
- Monitoring (PMS) "Mews" (Reservations,Availability, Room Status, Billing)
- Provide detailed Training to front desk team
- Oversee the Front Office team.
Please visit our careers page to see more job opportunities.
